Service Technician

Brief description of the role

Rosenbauer Australia is seeking a highly motivated and skilled Service Technician to join our service team. The successful candidate will be responsible for providing technical support, maintenance, and repairs to our range of firefighting vehicles, equipment, and systems. This role requires a strong mechanical and electrical background, as well as a passion for providing exceptional customer service.

The Rosenbauer Way

Rosenbauer Australia is a leading provider of firefighting and emergency service solutions. We pride ourselves on delivering top-quality firefighting equipment, vehicles, and services to our customers across Australia. As part of the global Rosenbauer Group, we are committed to innovation, safety, and excellence in every aspect of our business.

Major responsibilities (core areas of work)

- Servicing & Maintenance: Perform routine maintenance, repairs, and upgrades on firefighting vehicles, equipment, and systems, ensuring they meet safety and operational standards.

- Diagnostics: Diagnose and troubleshoot mechanical, electrical, pneumatic and hydraulic issues with fire truck systems, pumps, and other emergency service equipment.

- Repairs & Upgrades: Conduct repairs, part replacements, and system upgrades in line with manufacturer specifications and safety requirements.

- Customer Interaction: Provide technical support to customers, ensuring clear communication and guidance during repairs and service.

- Documentation: Maintain accurate service records, reports, and documentation of all work completed.

- On-Site & Off-Site Support: Travel to customer locations including Australia urban and remote locations, New Zealand and Pacific Island to perform on-site services and emergency repairs as needed.

- Compliance: Ensure all work is carried out in compliance with relevant industry regulations, company policies, and safety standards.

- Collaboration: Work closely with other team members, management, and departments to ensure effective and efficient service delivery.

- Continuous Improvement: including but not limited to full product training at our European headquarters on a variety of state of art vehicles and latest industry technology, industry trends and products.

This list is not exhaustive. As a part of a growing team, at times you will be required to assist others in their duties.

Competencies for success

You’re a qualified and experienced mechanical or electrical technician who enjoys solving problems, working with complex equipment, and delivering quality outcomes for customers. You bring strong diagnostic and troubleshooting skills across mechanical, electrical, hydraulic, pneumatic and CAN-bus systems, along with the ability to read and interpret technical schematics. You’re hands-on, safety-focused and take pride in getting the job done right the first time.

You’re equally comfortable working independently in the field or as part of a collaborative service team, and you communicate confidently with customers and colleagues at all levels. You’re adaptable, reliable and willing to travel, including to regional and remote locations across Australia, New Zealand and the Pacific. Most importantly, you’re someone who enjoys learning, embraces new technology and takes pride in supporting equipment that plays a critical role in protecting communities and saving lives.

- Certifications: Trade qualification in Mechanical, Electrical, or a related field (e.g., Diesel Mechanic with electrical aptitude, Auto Electrician).

- Experience: Minimum 3+ years of experience in a similar role, preferably within the automotive or mechanical experience on the heavy vehicle industry.

- Technical Skills: Knowledge of mechanical, electrical, pneumatic, hydraulic and CAN-bus systems. Experience with firefighting vehicles and equipment is a plus.

- Problem-Solving: Ability to troubleshoot and solve complex technical issues efficiently and accurately, including the ability to read and understand wiring, hydraulic and pipping diagrams / schematics.

- Communication Skills: Excellent communication skills with the ability to explain technical issues clearly to non-technical customers.

- Attention to Detail: Strong attention to detail, ensuring high-quality and safe work.

- Licenses: Current driver’s license. Additional licenses (e.g., forklift, heavy vehicle HR) are advantageous.

- Valid Passport: Candidates must possess or be able to acquire a valid passport.

- Flexibility: Willingness to travel, occasional weekend or evening travel may be required to attend business demands, you will be able to work both independently and as part of a team.

What does success look like?

To succeed at Rosenbauer, you are not only professional in nature, but you also display the best characteristics of being human. You care about others, remembering that they are an individual and not a collective. You always look to find a win-win outcome that benefits all parties. You will have the energy to exceed expectations using a passion to learn and adapt.

- Regular positive feedback from our customers, suppliers, and colleagues.

- Strong positive relationships with vendors.

- Deadlines are meet and achieved.

Key relationships/customers

- Internal: Rosenbauer Australia office staff, Rosenbauer International & global company groups,

- External: Customers & Suppliers