Service Technician

Home Remodeling Service Technician

Unified Home Remodeling
Long Island, NY | Field-Based Position
Full-Time | Year-Round
$24.00–$27.00 per hour, based on experience

About Unified Home Remodeling

Unified Home Remodeling is a family-owned exterior home improvement company proudly serving New York homeowners since 1989.

For more than 35 years, we have built our reputation on quality products, professional installation, honest communication, and exceptional customer service.

We specialize in windows, doors, roofing, siding, masonry, gutters, decking, railings, fencing, porticos, awnings, and other exterior home improvement products and services.

We are currently looking for an experienced, highly capable Home Remodeling Service Technician to join our team.

Position Overview

The Service Technician is responsible for visiting customers' homes throughout Long Island and the surrounding service area to diagnose, repair, adjust, and resolve issues with previously installed exterior home improvement products.

This is a hands-on position for someone who is very handy, mechanically inclined, experienced with residential construction, and capable of figuring out problems in the field.

The ideal candidate should have direct experience repairing and working with:

• Windows
• Entry doors
• Storm doors
• Patio and sliding doors
• Siding
• Roofing
• Exterior trim and capping
• Caulking and weatherproofing
• Other exterior home improvement products

This is not an entry-level position. Previous hands-on construction, installation, repair, or home remodeling experience is required.

Service & Repair Responsibilities

The Service Technician will travel to customers' homes to inspect and complete service and warranty work.

Typical responsibilities include:

• Diagnose problems with windows, doors, siding, roofing, and other exterior products
• Complete window adjustments and repairs
• Diagnose window operation issues
• Repair or replace window hardware and components
• Adjust windows for proper operation
• Diagnose and address air or water infiltration concerns
• Adjust and repair entry doors
• Adjust door slabs, hinges, locks, handles, and hardware
• Diagnose doors that are sticking, rubbing, leaking, or not closing properly
• Repair and adjust storm doors
• Service patio and sliding doors
• Replace or adjust door and window components
• Repair siding when appropriate
• Replace damaged or loose siding components
• Diagnose exterior water-entry concerns
• Perform minor roofing repairs
• Address flashing, caulking, trim, and weatherproofing issues
• Perform exterior caulking and sealing
• Complete minor exterior carpentry and repair work
• Identify whether an issue is related to installation, product failure, maintenance, or another condition
• Determine what materials or parts are needed to complete a repair
• Take accurate measurements when replacement parts are required
• Document service findings and completed work
• Take photos of service conditions and completed repairs
• Communicate additional material or labor needs to the Service Department
• Keep customers informed about the work being performed
• Maintain a clean and professional work area
• Clean up after completing service work

Troubleshooting & Problem Solving

A major part of this position is being able to figure things out.

Not every service call will have an obvious solution.

We need someone who can inspect an issue, understand how the product was installed, identify the likely cause, and determine the proper repair.

The right candidate should be comfortable working independently and making practical decisions in the field.

You should be able to arrive at a customer's home, assess the situation, and answer questions such as:

• What is actually causing the problem?
• Can it be adjusted or repaired?
• Is a replacement part required?
• Is additional material needed?
• Is this an installation issue or product issue?
• Can I complete the repair today?
• If not, what needs to happen next?

We are looking for a problem solver, not someone who simply reports that something is broken.

Window & Door Experience

Strong window and door knowledge is especially valuable for this position.

Experience with the following is preferred:

• Replacement windows
• Double-hung windows
• Casement windows
• Sliding windows
• Entry doors
• Storm doors
• Sliding patio doors
• Window and door hardware
• Locks and handles
• Screens
• Weatherstripping
• Door sweeps
• Thresholds
• Hinges
• Window balances and operating components
• Exterior aluminum capping
• Interior and exterior trim
• Insulation
• Caulking and sealants

Experience working with major window and door manufacturers is a plus.

Siding & Roofing Experience

Candidates should also have experience working with exterior construction products.

Preferred experience includes:

• Vinyl siding
• Siding repairs
• Exterior trim
• Aluminum fascia and capping
• Soffits
• Roofing repairs
• Shingles
• Flashing
• Roof penetrations
• Leak investigation
• Gutters
• Exterior caulking and waterproofing

This position does not primarily perform full roofing or siding installations, but the technician needs enough experience to recognize problems and safely perform appropriate repairs.

Customer Service

Our Service Technician represents Unified Home Remodeling inside and outside our customers' homes.

Being skilled with your hands is extremely important, but so is the ability to communicate professionally with homeowners.

The Service Technician must:

• Arrive professionally and on time
• Introduce themselves to the homeowner
• Listen carefully to the customer's concern
• Inspect the issue before making assumptions
• Clearly explain what they find
• Treat the customer's home with respect
• Keep the work area clean
• Avoid unnecessary damage to finished surfaces
• Communicate when additional parts or another visit will be required
• Maintain a calm and professional attitude
• Make sure the customer understands what was completed before leaving

Documentation & Communication

The Service Technician will work closely with our Service Department and management.

Responsibilities include:

• Review scheduled service calls before arriving
• Maintain communication with the office throughout the day
• Document the issue found at each property
• Take before and after photos
• Document repairs performed
• Identify parts and materials needed for follow-up visits
• Provide measurements when replacement materials are required
• Notify the office when additional work is necessary
• Report unusual or significant problems to management
• Keep service information accurate and organized

Qualifications

Previous hands-on residential construction, installation, or repair experience is required.

The ideal candidate will have:

• Experience repairing windows and doors
• Experience with siding and roofing
• Strong general home improvement and construction knowledge
• Excellent mechanical and troubleshooting abilities
• Strong understanding of how exterior building products are installed
• Ability to diagnose problems independently
• Experience using hand and power tools
• Ability to take accurate measurements
• Ability to safely use ladders
• Comfortable working outdoors
• Ability to safely lift and move construction materials
• Strong attention to detail
• Good communication and customer-service skills
• Ability to work independently throughout the day
• Dependable and punctual
• Professional appearance and attitude
• Valid driver's license and clean driving record

Who Would Be a Great Fit?

This position may be a great fit for someone who has previously worked as a:

• Window & Door Installer
• Window Service Technician
• Exterior Remodeling Installer
• Home Improvement Technician
• Construction Service Technician
• Siding Installer
• Roofing Technician
• Carpenter
• Handyman
• Residential Maintenance Technician
• Lead Installer
• Construction Repair Technician

Someone with experience across multiple trades who considers themselves extremely handy and good at troubleshooting would be especially well suited for this position.

Compensation

$24.00–$27.00 per hour, based on experience

Starting pay will be determined based on previous experience with windows, doors, siding, roofing, construction, installation, and residential repair work.

Candidates with strong multi-trade experience and the ability to independently diagnose and complete service work may qualify toward the higher end of the range.

Benefits

Unified Home Remodeling offers benefits to eligible full-time employees, including:

• Health insurance available
• Dental insurance available
• Vision insurance available
• 401(k) retirement plan
• 4% company 401(k) match
• Paid vacation
• Paid holidays
• Paid sick/personal days
• Company bonuses
• Employee discounts
• Company events
• Year-round employment
• Opportunities for advancement
• Supportive, family-oriented work environment

Why Join Unified Home Remodeling?

This is an opportunity for an experienced tradesperson who enjoys fixing problems rather than doing the exact same installation every day.

Every day can be different. One appointment may involve adjusting a window or door, while another may require diagnosing a leak, repairing siding, replacing hardware, correcting exterior trim, or troubleshooting a more complicated installation issue.

You'll have the opportunity to use your experience across multiple trades while working independently and representing a company that has served New York homeowners since 1989.

If you're the type of person who can look at something that isn't working correctly, figure out why, and find the right way to fix it, we want to hear from you.

Job Details

Job Title: Home Remodeling Service Technician
Job Type: Full-Time
Pay: $24.00–$27.00 per hour
Work Location: Field-Based – Long Island, NY
Industry: Residential Construction / Home Improvement / Service & Repair

How to Apply

Please submit your resume and include information about your previous experience with windows, doors, siding, roofing, residential construction, installation, service, or repair work.

Email Resume: [email protected]

Apply Online: unifiedhomeremodeling.com/job-application/

Questions: 888-631-2131

Join Unified Home Remodeling and put your construction knowledge and problem-solving skills to work helping our customers every day.

Pay: $24.00 - $26.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person