Service Technician

The primary responsibility of the Service Technician is to proudly deliver the best standard of customer care. To continue building our reputation as industry leaders and service providers in the community and to preserve solid connections with our clients.

Job Duties & Responsibilities

• Review, plan, and schedule authorized field service work

• Complete servicing and installation duties on-site efficiently

• Maintain a clean and tidy work vehicle

• Build and maintain strong connections with customers over the phone and in person

• Maintain high standards in a time-critical situation

• Comply with safe work practices and health and safety legislations, policies, and procedures

• Actively prepare and load vehicle with supplies needed for regular maintenance tasks

• Maintain precise records of all job notes, specifications, and advice

• Identify and report any recurring issues, including defects in the solution or procedure

• The service site must be secured before work can commence there

• Cleaning is required before, during, and following the service

• Protect service site and clean prior to beginning work, during and following service

• Manage time efficiently to consistently meet appointments times

• React quickly to changing internal and external business conditions and propose effective alternatives

• Manage and resolve potentially stressful and difficult situations by involving the right people at the right time

• Gain a clear understanding of all Greenfox Windows and Doors products and parts

• Acceptance of miscellaneous duties as required

Requirements:

• 1+ years’ of experience in service or installation of windows and doors

• 2+ years’ experience in customer service

• Valid Class 5 Driver’s License & Clean Driver Abstract

• Mechanically inclined with mechanical aptitudes and enjoy working with your hands

• Excellent customer relations, written and verbal communication skills

• Communication effectively in English both verbal and written

• High comfort level working in a fast-paced team environment that is constantly changing

• Pressure to produce tangible results and complete projects within tight timelines

• Troubleshooting abilities to analyze problem and provide solutions

• Ability to prioritize your daily work and organize yourself to meet multiple deadlines and meet customer needs

• Ability to lift up heavy items

• Practice good attendance and punctuality

Benefits:

• Dental care
• Extended health care
• Life insurance
• RRSP match
• Gym plans
• On-site parking

Experience

Required

• 2 year(s): Customer service
• 2 year(s): Service Technician

Behaviors

Required

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals