Service Technician

Become part of Jersey Mail Systems.

Jersey Mail Systems is a local technology services company. Since our inception, our team of professionals has helped local and national companies of all sizes. Our clients continue to do business with us over and over again due to our unmatched reputation for exceeding our clients expectations. Trust is the cornerstone of all our relationships.

We make the same commitment to our employees. By responding to their career needs and aspirations, resolving real world business issues and challenges, and maximizing their investments of time and expertise, we focus on inspiring our employees to be the very best.

Service Technician

Summary of Service Technician Responsibilities and Qualifications includes:

Position: Service Technician – Industry Experience Preferred.

Full-time Monday through Friday 8am to 5pm.

Essential duties and responsibilities include but are not limited to the following:

• Maintain a valid driving license and good driving record
• Performs a full range of service, troubleshooting and repair procedures. To include: Inspection, cleaning, lubricating, diagnostics, installation of equipment/accessories/parts/components, installing retrofits and modifications, repairs and/or replaces defective or worn parts as necessary to address reported or expected problems.
• Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing standalone and network devices.
• Demonstrates required digital competencies associated with assigned products and level assignment.
• Completes technical training on new equipment as assigned.
• Dismantles devices to gain access to and remove defective parts
• Adjusts functional parts of devices and control instruments
• Operates machines to test their performance
• Initiates orders for parts required for repair of equipment
  Inventory
• Management: Manage car stock inventory – organization and accuracy
• Accurately report daily activity and service call information. All reporting will be conducted in Real Time.
• Effectively executes all required territory management and call handling procedures.
• Works closely with sales partners to maximize equipment leads and upgrade opportunities.
• Maintains and manages own parts inventory with a high degree of accuracy.
• Adheres to territory back-up plans.
• Completes all required administrative tasks in an accurate and timely manner.
• Complies with all company policies.
• Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
• Exhibits professional appearance and demeanor at all times.
• Maintains productive, professional relationship with all company personnel.
• Maintains a positive demeanor and is a contributing team member.
• Performs other duties as assigned.
• Regular, reliable and predictable attendance is required.

Behavior requirement: 100% of the time-civility, cooperation, and professional behavior.

Qualifications:

• A valid driver’s license and good driving record is a must
• Excellent customer service skills
• Strong analytical and trouble-shooting skills
• Must be a self starter
• Must be capable of working independently
• Ability to handle high stressful situations and thrive under pressure
• Impeccable Integrity and honesty