Service Technician

Job Application Site: https://topcon.wd1.myworkdayjobs.com/en-US/TopconPositioningCareers/details/Service-Technician\_JR106893?locationCountry=bc33aa3152ec42d4995f4791a106ed09&hiringCompany=52b84a76e1f70100d7e4f1a47201762b

Topcon Solutions serves the AEC industry as the retail division to Topcon Positioning Systems, and an Autodesk Platinum Partner. The technology offerings, workflows, and productivity solutions between these two brands are why Topcon Solutions is a leader in the industry. Our vast product portfolio, technical expertise across brands, and business savvy industry knowledge are unmatched. Supporting our customers with training, technical support, consulting & repair is our specialty. 16 locations, covering 20 states. Solutions Is Our Middle Name.

Summary: Provide technical support to customers and end-users of our products. Perform product bench analysis/diagnosis and repairs. Primary duties include troubleshooting and repairing products. Supports and responds to hardware questions from customers.

Essential Duties and Responsibilities:

• Diagnose, test, troubleshoot, and perform bench repairs on returned products.
• Assist customers with the operation and troubleshooting of products.
• Communicate with customers over the phone or via e-mail providing technical support.
• Process customer orders, assist customers with parts requests/orders, enter information, bill out work performed, maintain service log and other departmental records.
• Calibrate and clean products.
• Perform other duties as required.

Requirements and skills:

• A.S. or equivalent in Electronics-related experience or technical training
• Able to read and interpret schematics.
• Working knowledge of basic test equipment, meters, oscilloscopes and digital multimeters.
• Knowledge of soldering.
• General working knowledge of computer applications in Microsoft Office and customer order entry in an ERP system
• Excellent customer service skills
• Strong organizational skills

Physical Requirements

Able to lift 50 lbs.

Working Conditions

Inside.  7:30 AM to 4:30 PM M-F

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person