Service Technician

Sporting Life is a proudly Canadian sports lifestyle brand, inspiring people to live, enjoy, and enable the sporting life since 1979.

From skiing and running to biking and tennis, we offer the best gear for those who live an active lifestyle.

As part of Sporting Life Group, alongside Golf Town and Team Town, we blend sport and style to help Canadians get outside and keep moving.

Why Work Here?

• Access to our benefits package, with the choice of different levels of health, dental, and vision coverage to suit you.
• Employee discounts at Golf Town, Sporting Life, and Team Town Sports that are shareable with friends and family.
• Team-first culture that celebrates an active, sports lifestyle.
• Fun, fast-paced hybrid environment where your passion for sport and style belongs.
• Vendor Pro Deals and expert product training to fuel your knowledge and performance.
• A pay range of $21.00 - $26.00 hourly (dependent on experience), bonus, and opportunities to grow your career in the sports lifestyle.

What You’ll Do;

The Service Technician actively contributes to service standards of the department to ensure that all product and sales goals are achieved through the conscientious application of Sporting Life merchandising standards.

• Provides excellent customer service in all aspects of servicing product.
• Provides excellent technical service in a timely manner while achieving quality results.
• Participates in execution of responsibilities on the department job lists.
• Promotes the Sporting Life House Philosophy consistently in all aspects of the business.
• Participates with the store team in achieving all aspects of service, shop readiness, shop cleanliness, control of assets, health and safety practices and compliance with Sporting Life policies.
• Controls shortage through inventory control and adherence to Loss Prevention guidelines.
• Maintains appropriate paperwork regarding work orders, etc.
• Adheres to the Occupational Health and Safety Act (OHSA), specifically Employee’s Responsibilities (Section 28)
• Uses or wears equipment, protective devices or clothing that Sporting Life requires.
• Reports all hazards to the Department/Store Manager.
• Follows all safety related rules, instructions, or signage at all times.
• Reports any absence of or defect in equipment or protective devices to the Department/Store Manager.
• Operates equipment only upon being trained on the equipment.
• Promotes health & safety consistently in all aspects of the business.
• Performs other related duties as required.

What You’ll Bring;

• Enthusiasm for excellent customer service
• Ability to provide excellent technical service (i.e. racquet stringing and service; ski tuning and repair; binding, mounting, and inspection; and in-line skate maintenance; bike building, tuning, and repair)
• High standard of professionalism
• Enthusiasm for serving public ensuring that all customers are cared for equally and in accordance with Sporting Life standards.
• Excellent communication and organization skills
• Friendly, outgoing personality
• A self-starter who works well independently
• Committed to maintaining required technical skills and continually upgrading knowledge as the company makes training available.

Sporting Life Group Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Sporting Life Group Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.