Service Technician

Company Overview

Mississippi Welders Supply (MWSCO) is a leading provider of welding supplies, industrial gases, metal fabricating equipment, and safety products. With eleven locations across Minnesota, Wisconsin, and Iowa, we are committed to delivering exceptional service and building strong relationships with our customers and partners. As a certified Veteran Owned Small Business (VOSB), we prioritize integrity, quality, and community engagement.

Electronics Service Technician

Appleton, WI

Position Summary: The Electronics Service Technician is responsible for providing effective equipment or process troubleshooting and repair for welding power sources, plasma cutters, cutting tables and other automation related equipment. The Technician also assumes direct responsibility for providing outstanding customer service during each service, upgrade, or repair transaction from start to finish, using discretion and judgment to satisfy customer needs.

Educational and skills requirements:

Degree in Electronics Technology preferred, or equivalent industry experience. Successful candidates will have an in depth understanding of electrical theory, schematic reading, electro-mechanical systems, electrical component identification. Intermediate level use of Microsoft Office software or equivalent programs (e.g. Word, Excel) required.

Primary Responsibilities:

• Responsible for effective equipment or process troubleshooting and repair within the Service Department.
• Responsible for all aspects of effective customer service within the Service Department.
• Explore and research new products and repair techniques to use within the Service Department.
• Interface with vendors
• Follow through on part orders and resolve issues as they arise, e.g. miss-shipped orders
• Work with existing customers to actively sell products and services
• Follow MWSCO safety policies, procedures, and goals.

Physical Demands:

• Regularly required to lift up to 50 pounds.
• Ability to move products or materials weighing 100+ pounds with the assistance of materialhandling equipment or coworkers.

Pay: $28.00 - $34.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person