Service Technician

Pay and Benefits

• Full time, expected 40-50 hours per week
• Base Rate: $28-35/hour, overtime eligible
• Additional performance incentives tied to financial outcomes
• Medical, vision, dental, and life insurance
• We cover 50% of the employee's medical insurance premiums
• Paid holidays & personal time off (PTO)
• Fully stocked van and gas card
• Training, development & leadership opportunities
• Quarterly team and family events
• Family owned and operated business

About Us

Walker Heating and Cooling has been serving Tyler and the surrounding communities since 1999. We have built our reputation on quality work, honesty, and treating people right. Along with residential and light commercial service, we are one of the few shops in the region that also installs and services geothermal systems (don't worry, we will train you).

Position Overview

We’re looking for an experienced HVAC service technician who can step in and become a technical leader on our service team.

This role starts with being an excellent technician: diagnosing difficult problems, making quality repairs, communicating confidently with customers, writing great tickets, and consistently getting the job done right the first time. You’ll work on the systems we see every day, including Daikin FIT and other variable-speed and communicating equipment, and become someone our team can rely on when the diagnosis isn’t obvious.

But we’re looking for more than a great technician. We have two newer technicians who are hungry to learn, and we want this person to help raise the technical level of the entire team. You’ll have the opportunity to mentor, teach, troubleshoot alongside other technicians, and share the knowledge you’ve built throughout your career.

Over time, the goal is for this role to grow into a service leadership position with greater responsibility for training, technical standards, field support, and the overall performance of our service department.

Responsibilities

• Diagnose complex HVAC problems accurately and efficiently, with a focus on quality repairs and minimizing callbacks
• Service and repair residential and light-commercial HVAC systems, with a strong emphasis on variable-speed and communicating equipment
• Deliver an exceptional customer experience through technical expertise, professionalism, clear communication, and ethical recommendations
• Clearly explain system problems, repair options, and recommendations so customers can make informed decisions
• Write thorough, accurate, and professional service tickets that clearly document the diagnosis and work performed
• Identify legitimate repair, maintenance, and replacement opportunities and work with the team to help customers make the right decision
• Serve as a technical resource for junior technicians and help them develop their diagnostic and troubleshooting skills
• Participate in ongoing training and help build a culture of continuous technical improvement
• Help establish and maintain high technical and service standards across the department
• Take on increasing responsibility as the service department grows, with the opportunity to develop into a formal service leadership role

Requirements

• 5+ years of HVAC service experience with a proven track record of accurate diagnostics, quality repairs, and low callbacks
• NATE certification, EPA 608 certification, and active TDLR ACR registration
• Deep experience troubleshooting and diagnosing variable-speed and communicating systems, including Daikin FIT
• Strong customer service skills with a history of positive customer feedback and professional recommendations
• Eager to mentor junior technicians, share knowledge, and grow into greater leadership responsibility
• Driven to build a long-term career with a growing company
• Valid driver’s license with a clean driving record
• Able to pass a background check and pre-employment drug screen
• Willing to participate in after-hours and weekend coverage

Why Choose Walker

Walker Heating & Cooling has been serving East Texas since 1999. We’re now one year into new ownership, and we’re building the next chapter of the company with a motivated team that genuinely enjoys working together.

We’re growing. We’ve grown our residential service, repair, and replacement business by 40% compared to last year, and we’re investing in the people, processes, and infrastructure to support that growth.

We’re building a more professional HVAC company for both our customers and our team. That means better systems, better training, higher standards, and a better overall experience from the first phone call to the finished job.

For the right person, this is an opportunity to join us while we’re still building. You’ll have a voice, direct access to ownership, and the opportunity to make a real impact. If you’re hungry to grow, want to be part of a team you enjoy working with, and see yourself in a leadership position, there’s a place for you at Walker.

Benefits:

• Direct access to the Owner / GM and leadership team
• Organized operations with clear expectations, processes, and accountability
• Professional shop with an organized warehouse and well-stocked parts room
• Well-maintained company vehicle and properly equipped service tools
• Company fuel card and credit card
• Health, dental, vision, and life insurance
• Paid time off
• Ongoing technical training and professional development
• Opportunity to grow into a service leadership role as the company grows

Pay: $28.00 - $35.00 per hour

Expected hours: 40.0 – 50.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance

Application Question(s):

• Tell us about your experience working with variable speed, communicating systems.
• Do you have ambitions to lead a service department in the future?
• Do you have a NATE certification, EPA 608 certification, and active TDLR ACR registration?

Work Location: In person