Service Technician

We are seeking a skilled and customer-focused Personal Service Technician (PST) to join our Volvo Aftersales team. The successful candidate will deliver high-quality vehicle maintenance and repair services in accordance with Volvo standards, ensuring customer satisfaction, vehicle safety, and operational efficiency. The role requires strong technical expertise, effective communication, and a commitment to Volvo’s service processes and quality standards.

Key Responsibilities

• Perform vehicle servicing, maintenance, diagnostics, and repairs in accordance with Volvo standards and manufacturer guidelines.
• Conduct vehicle inspections and accurately identify technical issues using Volvo-approved diagnostic tools and equipment.
• Communicate vehicle conditions, technical findings, and recommended repairs clearly to the service team and customers, as applicable.
• Ensure all work is completed efficiently, accurately, and within the agreed service timelines.
• Maintain accurate service records, job cards, diagnostic reports, and repair documentation.
• Follow Volvo service procedures, technical updates, warranty requirements, and quality control standards.
• Ensure compliance with workshop health, safety, environmental, and housekeeping requirements.
• Coordinate with Service Advisors, workshop colleagues, and Parts teams to ensure timely completion of repairs.
• Support first-time-fix performance, customer satisfaction, workshop productivity, and continuous improvement initiatives.

Qualifications and Experience

• Technical diploma or vocational qualification in Automotive Technology or a related field.
• Previous experience in vehicle servicing, diagnostics, and repairs, experience with Volvo vehicles is preferred.
• Knowledge of modern automotive systems, including electrical and electronic systems, engine management, and vehicle diagnostics.
• Familiarity with manufacturer-approved diagnostic equipment and workshop procedures.
• Strong troubleshooting, communication, teamwork, and time-management skills.
• Commitment to quality workmanship, customer satisfaction, and safe working practices.

Key Competencies

• Technical proficiency and diagnostic ability
• Customer focus and service quality
• Attention to detail and accuracy
• Problem-solving and analytical skills
• Teamwork and communication
• Productivity and time management
• Compliance with Volvo standards and workshop safety procedures