Service Technician

Appliance Repair Technician Overview

Join our team as an Appliance Repair Technician and play an essential role in diagnosing, repairing, and maintaining household appliances. In this hands-on role, you will troubleshoot and service a variety of appliances, including refrigerators, ranges, ovens, microwaves, dishwashers, washing machines, and dryers. You will use your technical knowledge and problem-solving skills to identify issues, perform repairs, replace defective components, and ensure appliances operate safely and efficiently. This position offers an opportunity to provide excellent customer service while delivering reliable, high-quality repairs and helping customers extend the life of their appliances. Work hours are also the store hours, Monday through Friday 8-5 (no nights or weekends).

Duties

• Diagnose, troubleshoot, repair, and maintain household appliances, including refrigerators, freezers, ranges, ovens, microwaves, dishwashers, washing machines, and dryers.
• Inspect appliances to identify mechanical, electrical, and electronic problems and determine the appropriate repair solutions.
• Test and troubleshoot electrical components, wiring, motors, switches, heating elements, thermostats, sensors, control boards, and other appliance parts.
• Repair and replace defective components, including compressors, pumps, belts, bearings, valves, igniters, heating elements, door seals, and water inlet assemblies.
• Troubleshoot refrigerator and freezer cooling systems, including temperature control issues, defrost systems, fans, and related components.
• Diagnose and repair washer and dryer issues, including drainage problems, spin cycle failures, heating problems, excessive vibration, and unusual noises.
• Perform repairs on cooking appliances, including gas and electric ranges, ovens, cooktops, and microwaves, following appropriate safety procedures.
• Use diagnostic tools and testing equipment, such as multimeters, clamp meters, temperature gauges, and manufacturer-approved diagnostic tools, to identify appliance malfunctions.
• Read and interpret wiring diagrams, technical service manuals, error codes, and manufacturer repair documentation.
• Perform routine appliance inspections, preventive maintenance, operational testing, and final safety checks to verify proper operation after repairs.
• Maintain accurate service records, document diagnoses and repairs, track replacement parts, and complete work orders using service management software or mobile applications.
• Communicate with service office staff to complete repairs and records.
• Communicate with customers to explain appliance problems, recommended repairs, estimated costs, and maintenance practices.
• Provide professional, courteous customer service while maintaining a clean and organized work area and protecting customers' homes during service calls.
• Follow manufacturer guidelines, electrical safety procedures, and applicable requirements for gas appliances, refrigerants, and appliance installation or servicing.
• Stay current with appliance technologies, manufacturer updates, diagnostic procedures, and repair techniques.

Requirements

• Previous experience in appliance repair, appliance maintenance, electrical repair, or a related technical field is preferred.
• Knowledge of the operation, diagnosis, and repair of major household appliances, including refrigerators, ranges, ovens, microwaves, dishwashers, washers, and dryers.
• Strong mechanical and electrical troubleshooting skills, including the ability to identify faulty components and determine appropriate repair procedures.
• Ability to use multimeters and other diagnostic tools to test electrical circuits, continuity, resistance, voltage, and appliance components.
• Ability to read and interpret wiring diagrams, technical manuals, schematics, and appliance error codes.
• Familiarity with common appliance components, including motors, pumps, compressors, thermostats, sensors, control boards, heating elements, and water valves.
• Understanding of electrical safety and safe work practices when servicing electrical and gas-powered appliances.
• Knowledge of refrigeration systems and refrigerant handling is beneficial but not required.
• Gas appliance repair experience and familiarity with ignition systems, gas valves, and related safety procedures are desirable but not required.
• Ability to diagnose problems efficiently, make sound repair decisions, and complete service calls in a timely and professional manner.
• Strong customer service and communication skills, including the ability to explain technical issues and repair options clearly.
• Ability to work independently, manage service appointments, maintain accurate documentation, and prioritize work effectively.
• Physical ability to lift and move appliances and parts, work in confined spaces, and stand, bend, kneel, or reach as required.
• Valid driver's license and a satisfactory driving record, if required for the position.
• Relevant technical training, manufacturer certifications, or appliance repair certifications are desirable. Training will be provided.

Build a rewarding career where your technical expertise and commitment to customer satisfaction make a difference every day. We value safety, quality workmanship, teamwork, and continuous learning. Join our team and help customers keep their essential household appliances operating reliably and efficiently.

Pay: $20.00 - $27.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person