Service Technician

Service Technician I

Location: Richmond, VA
Pay: $21.00 to $25.00 per hour
Job Type: Full-Time
Schedule: Monday through Friday, 8:00 AM to 5:00 PM
Travel: Up to 10%, based on business needs

Join the Weidmüller Team!

Do you enjoy troubleshooting technical problems, working with your hands, and figuring out how things work? Are you looking for an opportunity to apply your electrical and mechanical repair skills while continuing to grow your technical expertise?

Weidmüller is looking for a motivated, detail-oriented Service Technician I to join our Technical Support team in Richmond, Virginia!

As a Service Technician I, you'll play an important role in diagnosing, maintaining, and repairing specialized industrial equipment, including inkjet printers, plotters, thermal printers, and other machines and tools. You'll work with technical documentation, diagnostic equipment, and software to identify problems, perform repairs, and ensure equipment is operating properly.

You'll also have opportunities to collaborate with our international technical teams, interact directly with customers, and occasionally travel to customer locations to provide on-site technical support and training.

Why Weidmüller?

At Weidmüller, we recognize that our employees are the foundation of our success. We strive to provide a positive working environment where our team members feel supported, valued, and equipped to succeed.

Here's what you can look forward to:

• Competitive Pay: Earn $21.00 to $25.00 per hour, based on qualifications and experience.
• Consistent Weekday Schedule: Enjoy a Monday through Friday schedule, 8:00 AM to 5:00 PM.
• Hands-On Technical Work: Put your troubleshooting and repair skills to use working with specialized industrial equipment and technology.
• Professional Development: Expand your technical knowledge through exposure to new products, technologies, and collaboration with experienced technical professionals.
• Global Collaboration: Work alongside colleagues and technical specialists throughout our international organization, including our teams in Germany.
• Retirement Benefits: Build your financial future with a 401(k) plan featuring company match and profit sharing.
• Team-Oriented Culture: Join a collaborative environment that values problem-solving, quality, and continuous improvement.
• Established Global Organization: Become part of an international company with more than 50 years of history in the Richmond area.

What You'll Do

As a Service Technician I, you'll support our Technical Support department by diagnosing and repairing equipment, assisting customers, and ensuring service activities are completed accurately and efficiently.

Your responsibilities will include:

• Diagnose, troubleshoot, maintain, and repair industrial equipment, including inkjet printers, plotters, thermal printers, and other specialized machines and tools.
• Identify and resolve electrical, mechanical, and software-related equipment issues using diagnostic tools, service manuals, diagrams, and schematics.
• Perform equipment maintenance, component replacements, soldering, and other repairs using appropriate tools and testing equipment.
• Investigate equipment failures, identify root causes, and document findings and corrective actions.
• Manage assigned repair activities from initial evaluation through repair completion, testing, documentation, and return shipment.
• Maintain accurate service records, repair logs, and performance metrics.
• Communicate repair status, project progress, and technical findings to customers, management, and internal stakeholders.
• Provide responsive, professional technical support to customers through virtual meetings, direct communication, and occasional on-site visits.
• Assist customers with equipment operation, troubleshooting, and training as needed.
• Collaborate with technical colleagues in Germany to stay informed about product updates, equipment changes, and new technologies.
• Support service-related projects and assist with introducing new products and technical enhancements.
• Maintain a clean, organized, and safe work environment while following established quality and safety procedures.
• Identify opportunities to improve service processes, equipment reliability, and customer satisfaction.

What We're Looking For

We're looking for a mechanically inclined, technically curious individual who enjoys solving problems, takes pride in quality workmanship, and is committed to providing excellent customer service.

Minimum Qualifications:

• High school diploma or GED required.
• At least three years of demonstrated electrical and/or mechanical repair experience.
• Journeyman qualification, associate degree, completed apprenticeship, or equivalent education and experience. Additional qualifying experience may substitute for formal education requirements.
• Ability to read and interpret technical documentation, service manuals, diagrams, and schematics.
• Strong troubleshooting and diagnostic skills with the ability to approach technical problems logically and systematically.
• Ability to learn and understand the operation, maintenance, and repair requirements of specialized equipment.
• Proficiency with basic computer applications, including Microsoft Office, and the ability to learn new software systems.
• Strong attention to detail, organizational skills, and ability to maintain accurate service documentation.
• Effective communication skills and a customer-focused approach to problem-solving.
• Ability to work independently while collaborating with internal teams and external customers.
• Willingness and ability to travel up to 10% based on business needs.

Preferred Qualifications:

• Associate degree or technical training in electronics, electrical technology, mechatronics, industrial maintenance, or a related field.
• Experience troubleshooting and repairing electromechanical equipment, printers, automation equipment, or similar industrial machinery.
• Familiarity with soldering, electrical testing equipment, and component-level troubleshooting.
• Experience providing technical support, equipment maintenance, or repair services directly to customers.
• Experience troubleshooting equipment software or related control systems.

Physical Requirements

This is a hands-on technical position that requires regular standing, bending, crouching, reaching, and repetitive use of hands and arms while inspecting, troubleshooting, and repairing equipment.

Employees must be able to lift and move equipment weighing up to 50 pounds, with occasional handling of heavier equipment, and perform tasks requiring manual dexterity and attention to detail.

This position may require travel of up to 10% based on business needs.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

About Weidmüller

For more than 50 years, Weidmüller has proudly called the Richmond area home. As part of a global leader in smart industrial connectivity, our U.S. operations support customers across a wide range of industries through innovative products, customized solutions, and a commitment to quality.

Our continued success is made possible by the dedication of our employees, and we're always looking for motivated individuals who want to contribute to our future.

Ready to Make the World More Orange?

Apply today and take the next step in your career with Weidmüller!

Pay: $21.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person