Service Technician

IT services company seeks an IT professional to join our support team. Our team works directly with clients both on-site and remotely to provide the support necessary to keep their networks running efficiently. This position serves as hybrid Level 1 Support, providing first-line technical support, troubleshooting hardware and software issues, and assisting users with a wide range of IT needs whether on site or remote. The ideal candidate is dependable, eager to learn, and committed to delivering exceptional customer service.

Responsibilities include:

Troubleshooting and supporting existing customer systems including a variety of hardware, software, and site-specific applications used in both SMB and enterprise-level environments using remote support tools

Analyzing symptoms, while communicating effectively with clients who may have a broad range of technical abilities

Preparing new systems for deployment

Create/Deactivate user accounts, update permissions, reset passwords and update user information

Effectively communicate and track troubleshooting steps in the ticketing system so escalated tickets are easily transferred to next level support

Maintain a high level of courteous customer service at all times

About Sidium Solutions

Sidium is made up of a small team of highly-skilled and certified network engineers and is known for building strong relationships with our clients. We have a habit of creating or tweaking a job opening to take advantage of certain strengths when we find a great candidate. Our staff consists of dedicated team members who have a strong sense of humor and respect for delivering the best quality of service.

Required Skills

Self-Motivated with strong problem solving and communication skills

Understanding of industry standards and best practices

Familiar with technologies from vendors such as Microsoft, VMWare, HP, Lenovo, HPE, Datto, Fortinet, RingCentral

Education/ Experience

Associate or Bachelor’s degree in Info Systems Technology or related field, preferred but not required

CompTIA A+ Certification, preferred but not required

PA driver’s license with good driving record, required

Experience with HealthCare IT preferred but not required

Job Type: Full-time

Pay: $21.87 - $32.47 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: Hybrid remote in Syracuse, NY 13214