Service Technician

GETNA Service Technicians provide field service support on complex electro-mechanical systems in more than 26 national locations. They perform installations, training and electro-mechanical preventative and remedial maintenance activities. In addition to technical aptitude, this high visibility, customer-centric position will also provide our customers with consistent, high-level, all-around service and attention.

The candidate must be a U.S. Citizen. This is a requirement for this position.

All offers of employment are contingent upon one’s eligibility to obtain and maintain a government security clearance sponsored by GETNA.

Having an ACTIVE SECURITY CLEARANCE is a plus

Security Clearance is not required prior to applying; GETNA will begin the security clearance process once the right candidate is selected.

Unfamiliar with the Security Clearance process? No problem! Our Security Team will walk the selected candidate through the process.

Key Responsibilities

• Install, maintain, and support all equipment maintenance efforts, conforming to customer Service Level Agreement (SLA) requirements.
• Respond promptly to all maintenance calls. Documenting each maintenance action with time, labor, meters, resolution notes and parts used.
• Maintain exact on-site service inventory at assigned Cincinnati facilities.
• Assist Operators and LSA to troubleshoot issues they encounter while using our equipment and provide actionable steps to resolve problems.
• Maximize the use of production equipment by training users; interpreting instructions; answering questions; providing feedback.
• Contributes ideas to improving operating instructions to be used by end users, collaborating in a Work Group setting.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; taking part in professional societies.
• Other assignments as requested by Management.

Job Requirements (Minimum)

• Proof of U.S. citizenship required.
• Candidate must be able to obtain and maintain a U.S. Department of State Security Clearance prior to starting work.
• Up to 50% travel for backup coverage nationally or for training requirements.

Academic Qualifications (Desired)

• 2-year Associate’s degree in a Technical or Diagnostic field.
• 4-year Bachelor of Science degree in technical discipline (preferred).
• Technical military training can be substituted for academic training.

Please Note: Equivalent Professional experience is taken into consideration if Academic Qualifications are not available.

Professional Experience (Minimum)

• 1-year experience in a support role and/or Help Desk (2+ years preferred).
• 2-4 years Mechatronics experience in a firsthand technical environment (5+ years preferred).
• Must have a familiarity with Electro-Mechanical devices and electro-mechanical equipment.
• A solid working knowledge of thermal printing or laser printers would be a plus.
• Must have good troubleshooting skills.
• Must have the ability to read and understand schematic diagrams and be competent in disassembling and reassembling complex mechanical devices.
• Capable of working independently and effectively in a team concept without direct supervision.
• Proficient with MS Office business products.
• Excellent communications skills.

About Global Enterprise Technologies

GET Group employs more than 500 professionals on five continents, with country representation offices in major economic and technological hubs around the world. Since its foundation in 1987, the Group has established and maintained a prestigious reputation in the fields of security printing, smart solutions, and, more recently, robotics and automation. GET Group North America's (GETNA) history spans more than 30 years of milestones, awards, partnerships, and other significant industry achievements.

We offer competitive compensation, flexible schedules, and a fun, diverse work environment.