Service Technician

Company Description Hoffman Building Technologies is a 100% employee-owned Building Automation Systems (BAS) and systems integration specialist that evolved from the controls division of Hoffman & Hoffman, a leader in high-quality HVAC products since 1947. The company designs, installs, commissions, and services intelligent automation solutions and control systems for mission-critical environments. Its expertise spans healthcare, data centers, education, laboratories, pharmaceutical and life sciences, and other industrial manufacturing facilities. More than 1,500 buildings across the United States, UK, Europe, South America, and Singapore operate on technology delivered by Hoffman Building Technologies, offering team members exposure to complex and innovative projects. Employee ownership fosters a collaborative culture where individuals can directly influence company success and customer outcomes.

Role Description The Service Technician is a full-time, on-site role based in the Atlanta Metropolitan Area. This role is responsible for performing maintenance, repair, and troubleshooting on building automation and control systems in a variety of commercial and industrial facilities. Day-to-day activities include diagnosing system issues, completing field service calls, executing preventive maintenance tasks, and documenting all work performed in accordance with company standards. The Service Technician collaborates with project teams, works closely with customers to explain findings and solutions, and ensures systems operate efficiently, safely, and reliably. The role also involves occasional after-hours support, adherence to safety protocols, and continuous learning on evolving BAS technologies.

Qualifications

• Strong maintenance and repair skills, including routine Maintenance for building automation and HVAC-related control systems.
• Demonstrated Troubleshooting abilities to diagnose and resolve technical issues in field environments.
• Experience in Field Service work, including on-site visits, system checks, and accurate service reporting.
• Effective Customer Service skills to communicate clearly, manage expectations, and build long-term client relationships.
• Basic understanding of electrical and mechanical systems; familiarity with BAS, HVAC controls, or industrial automation is preferred.
• Ability to read and interpret technical documentation, wiring diagrams, and system schematics.
• Comfort working in mission-critical environments such as healthcare, data centers, or laboratories, with a strong focus on safety and reliability.
• Valid driver’s license and ability to travel within the Atlanta Metropolitan Area to customer sites.
• High school diploma or equivalent required; technical trade school, associate degree, or relevant certifications (e.g., HVAC, controls, or electronics) are beneficial.
• Capacity to work independently, manage time effectively, and collaborate with cross-functional teams.