Service Technician – Energy Storage

Position Summary

POWR2 is seeking a motivated and technically skilled Service Technician – Energy Storage to join our team. This position is responsible for providing technical and customer support, performing maintenance and repairs, troubleshooting energy storage systems, and maintaining accurate service documentation for POWR2 POWERBANK units.

The ideal candidate is technically capable, customer-focused, highly organized, and comfortable working both independently and as part of a fast-paced team. This role includes remote technical support as well as travel to customer locations for service, maintenance, training, and repairs.

Key Responsibilities

• Provide professional technical support to customers by phone and email.
• Diagnose and troubleshoot customer units remotely.
• Travel to customer sites for maintenance, commissioning support, training, troubleshooting, and repairs as needed.
• Manage assigned customer service tickets and follow-up activities in HubSpot.
• Complete customer onboarding and maintain accurate customer and unit information in HubSpot.
• Maintain detailed service records, unit logs, maintenance history, and technical documentation.
• Support warranty and non-warranty service claims.
• Document and report field quality issues to the Quality team.
• Identify and submit manufacturing defects and coordinate the RMA process.
• Report non-conforming parts and coordinate with the Purchasing Coordinator as required.
• Assist customers with spare-parts identification and quotations.
• Update unit documentation based on field experience, service activities, and product changes.
• Assist the Technical Support Manager with service-related activities, escalations, and customer issues.
• Maintain effective email, calendar, and service scheduling organization.
• Ensure service work areas, tools, and equipment are maintained in a clean, safe, and organized condition.

Qualifications & Requirements

• Ability to read and understand electrical schematics and technical documentation.
• Minimum of 2 years of experience in electrical installation, electrical assembly, electronics, field service, or a related technical environment.
• Electrician, electronics, or related technical certification preferred.
• Strong troubleshooting and problem-solving skills.
• High level of computer literacy and ability to learn new software platforms and technical systems.
• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to learn quickly and take initiative.
• Ability to work independently with minimal supervision while also collaborating effectively with a team.
• Commitment to workplace organization, cleanliness, safety, and efficiency.
• Knowledge of manufacturing and electrical safety practices.
• Ability to stand for extended periods and lift a minimum of 40 lbs., with occasional lifting of up to 90 lbs.
• Ability and willingness to travel approximately 35% of the time, including domestic and occasional international travel.

Growth Opportunities

POWR2 believes in developing talent from within. This position provides exposure to multiple areas of the organization and may provide future growth opportunities in areas such as:

• Service and Technical Support Leadership
• Production Supervision
• Quality Management
• Engineering and Product Design
• Field Service and Commissioning

Culture Fit

We are looking for someone who brings a can-do attitude and thrives in a dynamic, fast-paced environment.

At POWR2, we value people who are passionate about our customers, take ownership of their work, support their teammates, continuously look for ways to improve, and celebrate each other's successes.

Our Culture

We believe in creating a rewarding work experience built on mutual trust, loyalty, teamwork, and respect.

We believe everyone should have the opportunity to be successful and have their voice heard while taking responsibility for their work with honesty, transparency, and accountability.

We believe in getting better every day, bringing measurable value to our customers, and continuing to build a world-class company.

Most importantly, we believe in what we do because our products and technology contribute to a cleaner, more efficient, and more sustainable energy future.

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person