Service Technician - Experienced

Service Technician – Experienced Reports To: Service Manager or General Manager

Job Type: Full-Time, Hourly

Position Overview The Experienced Service Technician performs a wide range of trailer repairs with a focus on accuracy, safety, and consistent productivity. This role is responsible for independently diagnosing issues, completing assigned work orders, and documenting work clearly to support invoicing and customer communication.

This position is designed for technicians who can work with minimal supervision, take ownership of their repairs, and contribute positively to shop workflow and team performance.

Key Responsibilities

• Independently perform mechanical, electrical, brake, axle, and wiring repairs according to company standards
• Diagnose issues accurately and recommend appropriate repairs or replacements
• Complete assigned work orders efficiently with a focus on quality and firsttime fixes
• Install parts, accessories, and equipment as required
• Conduct safety inspections and identify worn or damaged components
• Maintain a clean, organized, and safe work area

Diagnosis and Documentation

• Clearly diagnose repair needs and communicate findings to store leadership
• Document work performed with clear, accurate notes for billing and records
• Identify additional recommended repairs or safety items for customer consideration
• Follow proper procedures for warranty and internal work

Workflow and Team Support

• Provide timely updates on job status, additional labor needs, or delays
• Request parts and supplies early to avoid workflow interruptions
• Work closely with parts and sales teams to support efficient, accurate repairs
• Support shop organization and help keep schedules moving

Quality and Safety

• Perform repairs with precision to minimize rework and comebacks
• Follow all safety procedures and use required PPE
• Report equipment issues or unsafe conditions immediately

Training and Development

• Participate in ongoing technical training to continue expanding skill sets
• Learn new tools, equipment, and repair procedures as the business evolves
• Support less experienced technicians through guidance and example when appropriate

Qualifications

• Two or more years of mechanical repair experience in trailers, automotive, equipment, or similar fields
• Working knowledge of trailer systems including wiring, brakes, axles, suspensions, and structural components
• Ability to read and follow work orders independently
• Dependable work habits and professional communication
• Ability to lift and move heavy equipment as needed
• Welding experience is a plus but not required
• Valid driver’s license required

Why Work at Nationwide Trailers

Nationwide Trailers is a fast-growing, family-owned company built on straightforward values. We do right by the customer, support our teammates, and focus on building something we are proud of. Our stores operate with clear standards, strong leadership, and an emphasis on doing quality work the right way.

Pay Structure Hourly pay based on experience and skill level, with overtime eligibility and participation in a monthly, department-based performance bonus tied to shop execution and quality. Compensation grows with skill, consistency, and responsibility.