Service Technician II Mid Level

GENERAL PURPOSE

The Service Technician II is an experienced maintenance professional responsible for assisting the Service Manager in completing tasks that ensure the physical aspects of the community meet the company’s established standards for safety, appearance, and operation. The Service Technician II maintains and operates all mechanical equipment, including devices used for heating and air conditioning, plumbing, carpentry, and electrical, and performs all necessary preventative and repair service of all areas of the community, including vacant apartment preparation, appliance and HVAC repair, and general service. The Service Technician II works independently on complex repairs and provides guidance to less experienced technicians.

All service associates report to the Service Manager or, in the Service Manager’s absence, to the Business Manager. All must comply with the company’s and community’s operating and safety policies and procedures and adhere to federal, state, and local laws pertaining to the operation of the community, including all laws relating to Fair Housing. Some weekend and evening shifts will be required, as well as being on call.

Position details:

• Full-time, $23–$26/hour based on experience

• Benefits: medical, dental, vision, life, and disability insurance; 401(k) with immediate vesting; and a housing discount

• Includes Saturdays and a rotating on-call schedule for after-hours emergencies

ESSENTIAL FUNCTIONS
· Monitor and complete work orders on a priority basis.

· Document work order logs accurately and per company policies and procedures.

· Follow all EPA refrigerant handling, reporting, and log requirements.

· Communicate with residents and co-workers with courtesy and efficiency to ensure resident satisfaction. Respond quickly and courteously to resident requests for maintenance service, troubleshoot the source of the difficulty, and take appropriate action to repair and/or restore service within the quality and time standards established for the community.

· Follow up on service requests to assure the highest quality of customer satisfaction.

· Provide emergency on-call services on a rotating basis with other service staff.

· Clean common areas and pick up trash as necessary.

· Perform basic carpentry tasks, including trimming doors, replacing screens, and re-screening.

· Perform basic electrical tasks, including replacing wall switches, outlets, light bulbs, and fixtures, and addressing minor electrical problems.

· Perform minor plumbing tasks, including replacing worn washers and toilet seats, clearing sewage lines, replacing faucets, and addressing other minor plumbing issues.

· Perform painting, drywall repair, and other make-ready tasks to prepare vacant apartments for new residents.

· Diagnose and repair HVAC systems, appliances, and mechanical equipment independently.

Make minor repairs to property equipment.

Must-haves:

• EPA 608 certification (Type II and III, or Universal)

• Valid driver's license and reliable transportation

• High school diploma or GED

• Willing to complete a background check and drug screen

• Able to work Saturdays and take on-call rotation

What makes an ideal candidate:

• 3+ years of apartment/multifamily maintenance experience

• Strong, independent HVAC diagnosis and repair skills (a big part of the job in Florida)

• Well-rounded in plumbing, electrical, appliance repair, and carpentry

• Able to complete full make-readies on their own

• Lives within about 30 minutes of the property

• CPO certification, lead tech or training experience, and work order software experience (Yardi, Entrata, RealPage, etc.) are all a plus

Pay: $23.00 - $26.00 per hour

Work Location: In person