Service Technician Lead - ND

Position Summary: 
This role is responsible for leading instruction on the use of process improvement tools and training related to Steffes products in the field. This role will also be responsible for managing teamwork, resolving conflict, and assisting in the development and follow-up of action plans.

Key Responsibilities:

1. Perform troubleshooting and repair work for Steffes products in the field.
2. Lead trainings for proper use and maintenance of Steffes products.
3. Complete field tickets in a timely manner; documenting work performed, and material used.
4. Assist with working on products in the shop and maintaining equipment.
5. Assist with managing inventory required for servicing products.
6. Respond to requests for service and assistance in a timely manner.
7. Perform on-call duties as required.
8. Practice and enforce safety rules and procedures; operate all equipment in a safe manner.
9. Communicate effectively and professionally in all forms of communication with internal and external customers.
10. Promote all Steffes products and look for new product opportunities.
11. Dispatching.
12. Performs any other delegated duties considered appropriate to maintain the efficient running of the department.
13. Maintain a positive work atmosphere by acting and communicating in collaborative manner with customers, suppliers, co-workers, and management.
14. Helps company meet its Strategic, Quality and Safety objectives.
15. Other duties may be assigned.

 

Functional & Cognitive Requirements:

• This position requires walking, sitting, or standing to a significant degree.
• Must have the ability to lift 70 pounds from floor to waist, carry 50 pounds, and push and/or pull up to 100 pounds.
• Must have the ability to climb ladders and/or stairs.
• Stooping, crouching, kneeling, and bending.
• Handling, feeling, and gripping would be required for some activities.
• Visual acuity is required to inspect work completed.
• This role may be subject to internal and external environmental conditions
• Learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, ability to communicate with visitors, ability to complete tasks in situations that have a speed or productivity quota.

 

Core Values:
Trust: We promote growth and long-term success by making wise decisions with trust as an essential component.
Respect: We unleash creative talents of our diverse workforce by treating each other the way we would like to be treated.
Teamwork: We believe people achieve much more by working together.
Integrity: We follow through and keep our word while being open, honest, ethical, and fair.
Safety: We view our co-workers as family members of our business and strive to ensure safety for all. • Humility: We recognize and appreciate strengths and contributions beyond one’s self. We are modest, genuine, and authentic. 

Core Expectations:
Customer Service - Demonstrate excellent customer service and display a positive attitude and behavior consistent with the Steffes Code of Conduct and Core Values.
Environmental, Health, Safety (EHS) – Perform work in compliance with EHS training and identified procedures/standard work. Report any EHS incident or concern to your supervisor immediately. Cooperate and contribute to the overall success of the EHS program.
Quality – Participate in job-specific training. Complete work as indicated by standard work, processes, and/or procedures. If your work can’t be completed as required, notify your supervisor immediately for guidance.
Conduct - Demonstrate and support the Steffes Code of Conduct.
Policies and Procedures - Demonstrate and support Steffes Policies and Procedures by:
    o Using tact, sound judgement, and maintaining a professional attitude in communication and relationships with others.
    o Striving to deliver the best quality in daily work.
    o Promoting a positive image of Steffes and its products.
    o Being timely and punctual in attendance and following all policies and procedures.