Service Technician - Machine Tools

Laser Machines is a leading supplier of laser cutting machines and industrial equipment, delivering innovative and reliable solutions to manufacturing businesses across Australia. Based in Hallam, VIC, we pride ourselves on offering class leading technology backed by local support and service.

About the Role

Laser Machines is looking for an experienced and hands-on Service Technician to join our team in Hallam, VIC.

This is a varied role involving the installation, commissioning, servicing, maintenance and repair of industrial machinery, including fibre laser cutting machines, CNC press brakes and associated metalworking equipment.

Working both independently and alongside our team, you will provide technical support to customers across Victoria and, where required, other parts of Australia. You’ll work directly with customers to diagnose and resolve technical issues, keep machinery operating reliably, and ensure equipment is performing to the required standard.

Key Responsibilities

• Install, commission and service laser cutting machines, CNC press brakes and other machine tools
• Carry out preventative maintenance, repairs and equipment inspections
• Diagnose and troubleshoot mechanical, electrical and control-system issues
• Attend customer sites to assess and resolve machinery faults
• Perform machine setup, calibration, testing and commissioning
• Provide technical support and practical advice to customers
• Identify faulty components and assist with parts and replacement requirements
• Complete service reports and relevant job documentation
• Work with the Laser Machines team to resolve complex technical issues
• Maintain a professional and customer-focused approach when working onsite
• Travel to customer sites as required (Regular travel to customer sites is required, with occasional interstate travel and overnight stays as required.)

About You

We are looking for someone who is technically capable, practical and comfortable working directly with customers.

You will ideally have:

• Previous experience servicing, maintaining or repairing industrial machinery or machine tools
• A strong mechanical and/or electrical background
• Experience troubleshooting and diagnosing mechanical, electrical and technical faults
• Experience with laser cutting machinery, CNC machinery, press brakes or similar equipment will be highly regarded
• Experience working in a field service or mobile technician role
• The ability to read and understand electrical, mechanical and machine documentation
• Strong problem-solving skills and a methodical approach to fault finding
• The ability to work independently while also contributing effectively as part of a team
• Good communication skills and the ability to explain technical issues clearly to customers
• Strong written and verbal English communication skills
• A professional, reliable and customer-focused approach
• A willingness and ability to travel to customer sites as required

Qualifications & Licences

Relevant qualifications or experience in one or more of the following areas will be advantageous:

• Mechanical Engineering
• Electrical Engineering
• Electrotechnology
• Fitting and Machining
• Industrial Maintenance
• Mechatronics
• Machine Tool Servicing
• A current driver's licence is essential.
• Relevant electrical licences, trade qualifications or other technical certifications will be highly regarded.

What We Offer

Full-time position with an established Australian machinery business

• Varied work across laser cutting and CNC machine tools
• A combination of workshop and customer-site work
• The opportunity to work with modern industrial machinery and laser technology
• A supportive team environment
• Ongoing opportunities to develop technical knowledge and skills
• Work with customers across a range of Australian manufacturing industries
• A competitive salary - negotiable depending on experience

Apply

If you're an experienced technician who enjoys hands-on problem solving, working with machinery and helping customers keep their equipment running, we'd like to hear from you.

Please submit your resume along with a brief cover letter outlining your experience and suitability for the role.

Pay: $80,000.00 – $100,000.00 per year

Benefits:

• Company car
• Professional development assistance
• Travel reimbursement

Application Question(s):

• How many years of experience do you have servicing, maintaining or repairing industrial machinery?
• Are you comfortable travelling to customer sites, including interstate travel and overnight stays if required?
• Do you have experience troubleshooting and repairing CNC machinery or machine tools?
• Do you have experience with fibre laser cutting machinery?

Licence/Certification:

• Australian Driver's Licence (Preferred)

Work Authorisation:

• Australia (Preferred)

Work Location: In person