Service Technician (Metering)

Under supervision, the Service Technician performs a wide range of duties related to water metering, technology, and customer service. This includes the installation, testing, and maintenance of water meters and associated reading systems. The role requires working in an office setting, in residential, commercial, and industrial settings, and year-round outdoors.

Essential Duties and Responsibilities

• Schedule, install, maintain, test, and troubleshoot water meters and automated reading systems.
• Proficiently use Microsoft Office products and other applicable software applications.
• Replace and test meters per Public Service Commission (PSC) requirements.
• Conduct residential cross-connection control inspections. Assist with the Commercial/Industrial cross-connection program.
• Operate curb stops to turn on and off water.
• Accurately document data, including meter reads and information, meter settings, test results, service lines, and customer information.
• Work in collaboration with Utility billing staff to ensure accurate and timely billing.
• Diagnose customer service line leaks.
• Assist customers with metering issues and discrepancies, including high consumption diagnostics and compliance with meter setting standards.
• Work closely with plumbers and contractors to meet customer and Utility needs.
• Learn and apply PSC and Department of Natural Resources (DNR) regulations related to metering and customer service lines.
• Prioritize and manage multiple assignments in a fast-paced work environment.
• Perform duties professionally and act as a positive representative of the Utility.
• Assist customers and the Utility team with Lead Service Line Replacement program.
• Work with the distribution team to complete routine maintenance tasks within the water distribution system.
• Participate in the on-call rotation and respond to after-hours emergencies.

Required Qualifications

• High school diploma or GED equivalent.
• Valid Wisconsin driver’s license.
• Mechanical aptitude and basic plumbing knowledge.
• Proficiency in using computers, mobile devices, and metering technology.
• Strong written and verbal communication skills.
• Strong customer service skills and the ability to work professionally and courteously with the public in a variety of situations.
• Maintain customer confidentiality.
• Willingness and ability to learn new technologies and practices.
• Excellent organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Physically able to work outdoors in all weather conditions and enter confined spaces.
• Strong commitment to safety.

Desirable Qualifications

• Knowledge of metering systems and customer service protocols.
• Familiarity with PSC and DNR rules and cross-connection control programs.

Working Conditions

• Work is performed in both indoor and outdoor environments with possible exposure to extreme weather.
• May require entering crawl spaces, basements, and utility vaults.
• Availability for occasional after-hours work in response to urgent service calls.

Starting base wage is $30.34 (Longevity is applied to the base wage rate for final pay rate; this position qualifies for base wage steps of 2% at 6 and 18 months subject to approval.)

Application: The Water Utility offers a strong health insurance package along with participation in the Wisconsin Retirement System along with other benefits including a stable work environment. Please attach a resume and letter of introduction, including three references, along with the application before September 8th, 2026.

Pay: $30.34 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Paid training
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Required)

License/Certification:

• driver's license (Required)

Work Location: In person