Service Technician - Senior

Service Technician – Senior Job Type: Full-Time, Hourly

Reports To: Service Manager or General Manager

Position Overview The Senior Service Technician performs advanced trailer repairs and diagnostics with a high level of accuracy, efficiency, and professionalism. This role is responsible for complex mechanical, electrical, and structural repairs, setting the quality bar in the shop, and supporting overall service execution.

This position is designed for experienced technicians who are trusted to handle difficult jobs, reduce comebacks, and support teammates through example, guidance, and strong work habits.

Key Responsibilities

• Perform advanced mechanical, electrical, brake, axle, wiring, and structural repairs according to company standards
• Diagnose complex issues efficiently and determine appropriate repair solutions
• Complete highdifficulty work orders with minimal supervision
• Perform and support welding and fabrication work as needed
• Install advanced accessories and custom equipment
• Conduct thorough safety inspections and identify critical repair or replacement needs
• Maintain a clean, organized, and professional work area

Diagnosis, Quality, and Documentation

• Accurately diagnose issues and clearly communicate findings to store leadership
• Document work performed with detailed, accurate notes to support invoicing and customer communication
• Identify root causes to reduce repeat failures and comebacks
• Follow all warranty, safety, and internal repair procedures

Workflow and Team Leadership

• Help keep shop workflow moving by taking on complex or timesensitive jobs
• Provide guidance and support to less experienced technicians when appropriate
• Communicate job status, delays, or additional labor needs proactively
• Coordinate with parts and sales teams to ensure efficient, accurate repairs
• Support shop organization, equipment care, and safety standards

Training and Skill Development

• Serve as a technical resource for the service team
• Share knowledge, best practices, and troubleshooting techniques
• Stay current on tools, equipment, and evolving repair methods

Qualifications

• Five or more years of mechanical repair experience in trailers, automotive, equipment, or similar fields
• Advanced understanding of trailer systems including wiring, brakes, axles, suspensions, hydraulics, and structural components
• Strong diagnostic ability and problemsolving skills
• Welding and fabrication experience preferred
• Ability to work independently and handle complex repairs
• Dependable work habits, professional communication, and strong attention to detail
• Ability to lift and move heavy equipment as needed
• Valid driver’s license required

Why Work at Nationwide Trailers

Nationwide Trailers is a fast-growing, family-owned company built on straightforward values. We do right by the customer, support our teammates, and focus on building something we are proud of. Our stores value craftsmanship, accountability, and teamwork, and we give experienced technicians the trust and support to do their best work.

Pay Structure Hourly pay based on experience and skill level, with overtime eligibility and participation in a monthly, department-based performance bonus tied to shop execution, quality, and reliability. Compensation reflects expertise, consistency, and contribution to team success.