Service Technician (Services & Calibration)

Job Overview

Arkoweight (M) Sdn Bhd is seeking a Service Technician (Services & Calibration) to support our technical service and calibration activities, with a primary focus on mass and weighing equipment calibration in accordance with ISO/IEC 17025 requirements.

Key Responsibilities

Calibration & ISO/IEC 17025

• Perform calibration of weighing and mass measurement equipment, with a primary focus on the mass parameter.
• Conduct calibration activities in accordance with ISO/IEC 17025, approved procedures, work instructions, and relevant technical requirements.
• Perform calibration of weighing instruments such as balances, bench scales, platform scales, industrial scales, and other mass-related equipment.
• Handle and use reference standards and calibration equipment appropriately.
• Record calibration results accurately and maintain complete technical records.
• Prepare calibration certificates and relevant service/calibration documentation.
• Ensure calibration activities are performed with proper traceability to applicable national/international standards.
• Maintain the integrity, accuracy, and confidentiality of calibration data and records.
• Support internal quality and technical requirements related to the calibration laboratory and field calibration activities.

Installation & Commissioning

• Carry out installation, setup, commissioning, and functional testing of weighing equipment at customer sites.
• Perform equipment adjustment, configuration, leveling, alignment, and basic parameter setup where required.
• Verify equipment performance following installation or repair.
• Provide customers with basic operating and maintenance guidance.

Service, Diagnosis & Troubleshooting

• Diagnose technical problems involving weighing and measurement equipment.
• Conduct inspection, troubleshooting, repair, adjustment, and preventive maintenance.
• Identify mechanical, electrical, electronic, and operational faults where applicable.
• Perform corrective actions and verify equipment performance after servicing.
• Provide technical recommendations to customers regarding equipment condition and required repairs or maintenance.
• Escalate complex technical issues to the appropriate technical personnel when necessary.

Customer Service & Field Support

• Attend customer service calls and perform technical work professionally and efficiently.
• Communicate technical findings and recommendations clearly to customers.
• Maintain good working relationships with customers and provide professional technical support.
• Complete service reports, job sheets, calibration records, and other required documentation accurately and on time.
• Travel to customer sites as required for installation, servicing, troubleshooting, and calibration activities.

Safety & Quality

• Follow company procedures, safety requirements, calibration procedures, and quality management system requirements.
• Ensure all work is carried out safely and in accordance with applicable regulations and company policies.
• Maintain proper care and handling of calibration standards, tools, instruments, and company equipment.
• Participate in continuous improvement activities related to service and calibration processes.

Requirements

• Certificate, Diploma, or Degree in Electrical & Electronic Engineering, Mechanical Engineering, Mechatronics, Instrumentation, Metrology, or a related technical field.
• Experience in weighing equipment, calibration, instrumentation, metrology, or technical servicing will be an advantage.
• Basic understanding of ISO/IEC 17025 and calibration principles is preferred.
• Knowledge or experience in mass calibration / weighing instrument calibration is highly advantageous.
• Able to perform technical diagnosis and troubleshooting.
• Comfortable working at customer sites and travelling as required.
• Able to work independently as well as in a team.
• Good technical documentation and reporting skills.
• Good communication and interpersonal skills.
• Possess a valid driving license and be willing to travel for service assignments.

Preferred Skills & Knowledge

• Knowledge of mass metrology and weighing systems.
• Understanding of calibration concepts such as measurement uncertainty, traceability, repeatability, eccentricity, linearity, and sensitivity.
• Familiarity with calibration standards, reference masses, weighing indicators, load cells, and weighing systems.
• Basic knowledge of electrical/electronic troubleshooting.
• Ability to read technical manuals, wiring diagrams, equipment specifications, and calibration procedures.
• Experience working within a quality management system or ISO/IEC 17025-accredited environment is an advantage.