Service technician UPS

Are you an experienced service engineer looking to take on technical responsibility? Do you enjoy working independently on site at customers’ premises and keeping a clear overview even when dealing with complex faults? If you have already commissioned, maintained, diagnosed and repaired UPS systems and are looking for a technically challenging and varied role, we’d like to meet you. As an experienced service technician, you will be our technical point of contact for our customers and our UPS systems in German-speaking Switzerland.

Responsibilities

• Installation and commissioning of UPS and battery systems
• Independent planning and carrying out of preventative maintenance, inspections, measurements and technical condition analyses
• Carrying out fault analyses and systematic fault diagnosis
• Independent troubleshooting, as well as the repair and replacement of components
• Initiating and implementing preventative measures, in collaboration with our in-house service experts where necessary
• Providing technical advice to customers and on-site training in system operation and basic fault-finding
• Supporting new and replacement installation projects, as well as conversions, modernisations and system expansions
• Technical coordination with electricians, partner companies and customer contacts
• Documenting the work carried out and preparing service reports and work reports
• Maintaining project and system documentation
• Responsibility for ensuring the operational readiness and careful handling of tools, measuring equipment and the service vehicle
• Timely handover of documentation for invoicing and follow-up quotations to the back-office team
• Co-ordination of service call-outs by service partners and assistance with organising the on-call service
• Ensuring a high level of customer satisfaction through a service-oriented, professional and flexible approach to work

Qualifications

• Completed training as an Electrician (EFZ)
• Automation Technician (EFZ)
• Electromechanical Technician
• Electrical Engineer or a comparable qualification.
• At least 5 years’ experience in technical field service / as a field service technician
• Good command of German and English or French
• Excellent knowledge of electrical engineering and experience in reading and interpreting electrical diagrams
• A systematic and independent approach to troubleshooting
• Strong focus on safety and quality
• A strong service ethic and enjoyment of direct customer contact
• An independent, proactive and responsible personality
• A meticulous and structured approach to work, as well as strong teamwork skills
• Very good written and spoken German and good written and spoken English
• Knowledge of French or Italian is an advantage, but not a requirement
• Category B driving licence
• Willingness to travel within German-speaking Switzerland; occasional assignments in French-speaking Switzerland and Ticino are also part of the role