Service Technician Welder

Position Description

Reporting to the Service Team leader, the Propane Service Technician (Welder) is responsible for the maintenance, diagnosis and repair of many types of tanks and supply systems at our customers’ locations including welding to code. This front-line field position provides a high level of customer satisfaction and safety. Additionally, the role may assist with tank setting and removal, transportation functions and bulk plant maintenance. This is a safety-sensitive position. The Service Team Leader works with flammable gas and materials, operates heavy equipment, drives company vehicles, performs work in confined spaces, works at heights, and works in environments containing dust and fumes which require use of Personal Protective Equipment.

Essential Duties and Responsibilities

The responsibilities of the Service Technician (Welder) include, but are not limited to:

• Troubleshoots, services, repairs and maintains many varieties of large propane systems.
• Weld according to code to repair/service propane systems.
• Assists other technicians and/or other employees as needed
• Resolves customer concerns or complaints in a professional and helpful manner and provides customers with solutions to safety-related needs
• Ensures the safe use of company service vehicles. Utilizes company equipment safely and properly
• Understands, follows and advocates company policies and local, state and federal rules, regulations, and codes pertaining to the safe installation and service of propane equipment
• Performs inspections and testing of bulk propane systems.
• Completes required paperwork and documentation in a professional and legible manner
• Represents the company professionally and respectfully in all interactions with customers and with the general public
• Ensures the appearance and condition of company vehicles, equipment, tools, and other assets are safe, clean and maintained
• Attends and participates in company training programs
• Involved in special projects from time to time, depending on business need. Responsible for any other tasks and duties as assigned, which may or may not relate to service.

Competencies

• Technical skills
• Trouble shooting and problem solving.
• Clear and effective communication
• Customer-Focus
• Courteous, responsive
• Willing to go the extra mile to get things done.

Expected hours of work:

This is a full-time position and standard hours of work and days are Monday through Friday, 7:00 a.m. to 3:30 p.m. This position regularly requires overtime, and a few occurrences of weekend work may occur throughout the year.

Travel Required:

There is regional travel required for this job. Service Techs will be assigned specific territories and support the development of our customer base within these territories. It is expected that there will be overnight travel on regular occasions, depending on customer location and the work that is being performed.

Preferred Education and Experience

• High School Diploma or GED
• Technical Degree or Diploma from an accredited institution or Trade School.
• Strong Mechanical and Technical aptitude.
• Good written and oral communication skills.
• The ability to work both independently and in a team environment.
• Basic Propane knowledge of CETP (Certified Employee Training Program) a plus but not required.
• Ability to weld according to industry codes.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Do you have a clean driving record and meet our insurance age requirement of age 21?

Experience:

• Stick welding: 2 years (Required)

Work Location: In person