Service TMY MT(Penang)

How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force – across the globe at over 80 TRUMPF locations.

Responsibilities:

Principal Role:

• Realization of introduction and services work on standard products as well as systems by in-country and eventually foreign countries

Realize Repair

• Analyze mistakes independently. Identify needed spare parts, agree and arrange on order with customers.
• Carry out repairs (e.g. mechanics, electronics, hydraulics, control technology, pneumatics.)
• In case of escalation agree on interim solutions with in-house service and management and discuss with customer.
• Agree on solutions with experts from own area and RSC Singapore.
• Provide documentation of carried out service application.

Implementation

• Carry out implementation, in case of problems agree with management or In-house service and discuss and take decisions on further procedure.
• Carry out machine take over with end customers, if necessary carry out customer programs and carry out in vote with management or in-house service special adaptations.
• Carry out customer installation with security instruction.
• Provide documentation about introduction, installation feedback for quality management.
• Realize service training need for customers and inform Trumpf in-house service.

Preventive Servicing

• Carry out preventing servicing due to given servicing list.
• Carry out servicing after complexity.
• Advice customers about necessary repair point, if necessary agree on spare parts with customer and order them. Carry out further actions. Document servicing.
• Provide servicing check list, actualize and adapt it.
• Rebuilding and Retrofitting
• Carry out rebuilding’s and retrofitting.
• Carry out Service-Updates and data protections.
• Consult customers concerning technical innovations.

Product Care

• Document technical weak spots in additional report. Encourage improvements and support the process.

Staff management

• Train new employees, recognize training needs and pass on to management.other duties
• If necessary carry out operator and servicing training.
• Recognize need in aid or devices and support realization.
• Provide rebuilding instructions and training documents, update and if necessary adjust them.
• Carry out production assistance with the customer (e.g. find out degree of efficiency)

Requirements:

• A team-player, with a goal-driven spirit, with an optimistic and persistent attitude, and service experience in handling day to day activities of Service department.
• It is essential that you have worked in an MNC business, ideally within a matrix structure.
• Ability to work under pressure and time constraints.
• Flexibility to travel (inside Asia or Germany HQ).
• At least 3 years work experience in similar environment/related field will be an added advantage.
• A professional Engineering qualification in Mechanical/Mechantronic/Electrical Engineering, as Bachelor’s Degree or Polytechnic Diploma or equivalent
• Experienced user of MS Office (Word, Excel, PowerPoint, Outlook, IE) and other Windows Based programming tools (QuickFlow; TruControl)
• Good command of English - both spoken and written. Added advantage for knowledge of German language.

What we offer :

• State-of-the-art work environment with the latest technology
• Early assumption of responsibility and varied tasks
• Broad range of training offers
• Actively promoted work-life balance, e.g. with sports and fitness programs
• Respectful and appreciative corporate culture