Service to Cash Junior Analyst

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

• Job Summary

The Service to Cash Junior Analyst is part of the Service to Cash team in the Swissport Business Services organization. The role is responsible for the timely and accurate execution of airline billing & e-billing procedures with meeting internal / external guidelines and agreed targets for performance and customer satisfaction. The role must collaborate with functional and operational departments on country level to streamline and standardize processes and foster continuous improvement.

Job Responsibilities

• Timely and accurate execution of Service to Cash procedures using the applications:

• “Flight Service Capture (FSC)” for capturing ground handling services for airline customers

• “FiNDnet Billing (FnB)” for billing ground handling services to airline customers

• The Service to Cash analyst is responsible to conduct process tasks following defined procedures:

• Setup new airports / stations for service capture and billing

• Enter new aircraft type & registration for service capture

• Setup new customer contracts for billing

• Modification of existing contracts for billing

• Configure, validate and maintain billing rules for accurate invoice generation

• Apply regular and ad-hoc pricing increases on contracts and billing

• Setup e-billing configurations for selected customers

• Validate executed changes (billing rules, etc.) with internal customers leveraging parallel runs and providing audit documentation

• Appropriate and effective usage of the dedicated service request / help desk tool to create, process and close service requests after confirmation by the issuer of the request

• Recognize and communicate potential issues to responsible team leader in case of necessity

• Continuously seek out better ways of executing processes and support process improvement initiatives

• Maintain positive work relationships with members of the Business Services team, internal customers and stakeholders from countries

• SLAs adherence

Qualifications And Competencies

• Certificate of Secondary Education (minimum), Desirable: University degree in Business Administration or Finance, IT, or similar
• 0-4+ years of experience in similar role
• Experience in BPO/Shared Services environment is a plus
• Good understanding of billing processes is a plus
• Good conceptual and analytical skills in the optimization of processes
• A strong will to deliver excellent quality / service and continuously improve technical / functional skills and efficiency.
• Distinctive customer orientation and interact courteously with customers.
• Flexible work style and ability to work under pressure.
• Demonstrates the ability to work as part of a team.
• Self-starter who is performance and quality oriented
• Successfully handles most non-routine issues, escalates to team lead issues that cannot be resolved.
• Requires minimal supervision to manage daily activities and to meet deadlines.
• Good communication skills, both written and verbal
• High proficiency in spoken and written English as the corporate language

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!