Service Transition Manager

Come and join the Littlefish team!

Work location: Nottingham or Sheffield hybrid

Salary: Up to: £60,000

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role and what you’ll be doing on a day-to-day basis:

At Littlefish, we're passionate about delivering exceptional IT services and creating seamless experiences for our customers. We're looking for a Service Transition Manager to take ownership of onboarding new managed service customers, ensuring their transition into Littlefish is smooth, structured and successful.

This is a customer-facing role where you'll work closely with new clients, incumbent suppliers and internal teams to manage the transition of IT support and infrastructure services into our operational environment. You'll play a key role in setting projects up for success, managing risks, maintaining stakeholder engagement and ensuring services are ready to move into business-as-usual delivery.

You will:

• Leading service transition projects from initiation through to operational handover
• Managing project documentation including plans, risks, actions, dependencies and communications
• Coordinating internal and customer stakeholders to ensure successful project delivery
• Monitoring project progress against milestones, commitments and customer expectations
• Managing project finances, forecasts and commercial considerations where required
• Identifying opportunities to improve transition processes, standards and best practices
• Supporting operational teams to deliver efficient, scalable transition outcomes
• Building strong customer relationships throughout the transition lifecycle

We need a candidate with:

• Previous experience in a Service Transition Manager, Project Manager or similar customer-facing role
• ITIL Foundation certification (v3 or v4)
• Experience delivering client-facing technology or managed service projects
• Excellent stakeholder management and communication skills
• Strong organisational and risk management capabilities
• Commercial awareness and the ability to manage project scope effectively
• Confidence working across multiple teams and influencing stakeholders
• The ability to explain technical concepts in a clear, understandable way

It would be great if you also have

• A good understanding of IT infrastructure environments
• Experience working within managed services
• Knowledge of service desk operations and support functions

What can we offer you?

• Referral bonus scheme of £1000 when you successfully refer a friend.
• Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.
• Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare
• Casual dress policy
• Company Pension Scheme
• Company social events
• 25 days annual leave plus public / bank holidays
• Purchase of annual leave scheme

Life at Littlefish:

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can-Do Attitude

• I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

I am Cyber Conscious – I am vigilant, responsible, and proactive in protecting our people, customers and organisation from Cyber threats.

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a ‘prefer not to say ‘option).