Service Transition Manager

Role type

Police Staff

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Contract duration

Permanent

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Contract type

Full Time

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Department

ICT

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Location

Headquarters Devizes

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Grade/scale

Including a market supplement, the salary for this role is up to £49,118pa

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Find out if you are eligible

Vetting | Wiltshire Police

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Risk assessed factors

DSE use (for a substantial part of work)

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Closing date

30/09/2026, 12:00

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Job description

About us

At Wiltshire Police, we are dedicated to making our community a safer place for everyone. Our team is committed to upholding the highest standards of integrity, professionalism, and service. We believe in creating a supportive and inclusive environment where every member can thrive and make a meaningful impact. Whether you’re just starting your career or looking to advance, Wiltshire Police offers a range of opportunities to grow and develop. Join us, and be part of a team that values courage, compassion, and dedication to public service. Help us to keep Wiltshire safe.

About our DDaT Services team

At Wiltshire Police, we're transforming policing through Digital, Data and Technology. We recognise that DDaT is no longer simply an enabler of policing; it is a strategic capability at the heart of how we protect communities, empower our workforce and deliver better public services. As we evolve from a traditional ICT function into a modern, user-centred DDaT organisation, we're embracing cloud technologies, automation, AI, data and digital innovation to create smarter, more connected and resilient services. Join us at the start of an ambitious transformation, where you'll have the opportunity to shape the future of digital policing, work with emerging technologies, influence meaningful change and build a rewarding career that makes a real difference to our organisation and the communities we serve.

About the role

As Service Transition Manager, you will play a pivotal role in shaping how new and enhanced digital, data and technology services are introduced across Wiltshire Police. Working at the heart of digital transformation, you will ensure services are secure, resilient, supportable and ready for operational use from day one. This is an exciting opportunity to influence the successful delivery of modern digital services, bringing together delivery, operational and technical teams to create seamless transitions that improve user experience, reduce risk and enable the future of digital policing.

What you will be doing

Lead the successful transition of new and enhanced digital, data and technology services, including cloud, automation, RPA and AI-enabled solutions, into live operation, ensuring they are secure, resilient and operationally ready from day one.

Assess service readiness and determine whether products and services meet agreed service acceptance criteria and operational requirements.

Define and maintain service acceptance standards covering supportability, resilience, security, documentation, training and operational readiness.

Act as the gatekeeper for go-live decisions, providing evidence-based recommendations that balance delivery ambition with operational risk.

Coordinate transition activities across service, delivery, operational and supplier teams, ensuring clear ownership and effective handovers.

Establish and manage Early Life Support arrangements to ensure new services are stabilised and successfully embedded into live operations.

Manage transition risks proactively, ensuring issues are identified, mitigated and escalated where required.

Drive continual improvement by using service metrics, assurance findings and lessons learned to enhance transition practices and standards.

About you and your experience

Experience supporting or leading service transition, change, release or service management activities within a Digital, Data and Technology environment.

A strong understanding of service acceptance, operational readiness and the successful introduction of services into live operation.

The ability to balance innovation, delivery pace and operational resilience to achieve successful outcomes.

Strong stakeholder engagement and collaboration skills, with the ability to work effectively across multidisciplinary teams and suppliers.

A proactive and organised approach to planning, coordination and risk management.

Experience using evidence, assurance and operational insight to support decision-making and continual improvement.

A commitment to delivering user-focused, secure and supportable services that enable organisational success.

Essential Professional Certifications

ITIL 4 Foundation

ITIL 4 Specialist or Practice Certification: Change Enablement

What we offer

Excellent career development opportunities

Professional development and training

25 days annual leave plus bank holidays, rising to 30 days

Hybrid working

Flexi hours scheme

Free On-Site Gym membership

Physical and mental well-being support

Generous Pension scheme

Please note, all roles will be subject to a vetting procedure, some roles due to the nature of their work, will require additional security clearance.

Depending on the number of applications received, we reserve the right to close this role early.

We are proud of being a truly inclusive organisation who provides fair and equal consideration to all of our applicants. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence.

If there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

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Important information before you commence an application

Please ensure you allow time to complete your application fully as part complete pages do not autosave and the application system only remains active on a single page for a period of 60 minutes.

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You may require the following detail to complete this application form:

National Insurance Number

Identification Detail e.g. passport

Address information

Referee information

Full employment history including dates and any qualifications you may have attained

Tattoos - you will also be requested to provide photos and describe of any visible tattoos you have

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You may require the following documents to complete this application form:

A Passport style photograph

A copy of your photo card driving licence

A downloaded DVLA summary showing full driving record

A copy of your paper driving licence counterpart (Northern Ireland only)

A copy of your British Passport or birth certificate (if a candidate does not have a passport, then they may use their birth certificate, but will need to provide a copy of a British passport once they have obtained one.)

Copies of your qualifications relating to English and Maths (only). If applying for the Degree Holder Police Constable Apprenticeship, you will need a copy of your Degree Certificate.

Clear, colour photos of any non-intimate tattoos

Formal translation from a reputable source for any foreign language or symbol tattoos

Any paperwork relating to discharged debts, CCJ, bankruptcy etc

Deed poll certificate for any name changes

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