Service Transition Manager

Role: Service Transition Manager

Experience: 8 Years+

Location: Bangalore/ Chennai/ Hyderabad/ Delhi NCR

Job Summary

Seeking an experienced Service Transition Manager to lead end-to-end transition of new or changed services into live operations, ensuring operational readiness, service stability, compliance, and seamless business continuity.

Key Responsibilities

• Manage Service Transition lifecycle and governance activities.
• Conduct Operational Readiness Assessments and Go/No-Go reviews.
• Define and manage Acceptance into Service (AIS) requirements.
• Validate Non-Functional Requirements (Availability, Capacity, Performance, Security, DR, BCP).
• Maintain RAID logs and manage risks, issues, and dependencies.
• Review SOPs, Runbooks, Knowledge Articles, and operational documentation.
• Coordinate with Project, Engineering, Operations, and Vendor teams.
• Manage Hypercare/Warranty support post go-live.
• Drive continuous service improvement initiatives and process automation.

Required Skills

• Service Transition Management
• ITIL v4 Foundation / Managing Professional
• Incident, Problem & Change Management
• Service Level Management (SLM)
• Major Incident Management
• Operational Readiness & AIS
• RAID Management
• Risk & Dependency Management
• Stakeholder Management
• Hypercare / Warranty Management
• Disaster Recovery & Business Continuity Planning

Thanks & Regards,

Md Shahid, TCS