Service Valet / Porter

Service Valet / Porter Job Description

Reports To: Customer Experience Manager/ Service Director / Service Lane Manager
Position Type: Full-Time

Position Summary

Ensure every customer and vehicle receives a positive first impression. Support service operations and new vehicle readiness by maintaining clean, organized, safe, and delivery-ready vehicles and facilities.

Position Requirements

• High attention to detail
• Valid Michigan driver license with insurable driving record
• Professional appearance and customer-focused attitude

Essential Functions & Responsibilities

• Greet customers with a friendly and welcoming demeanor
• Install and remove seat covers and floor mats and comply with the Metro Imports Floor Mat Safety Check Process
• Complete Daily Lobby Checklist and maintain customer areas
• Refresh coffee, water, mugs, and customer amenities
• Keep service drive, lounge, and kitchenette clean and orderly
• Wash, vacuum, fuel, and prepare customer and inventory vehicles
• Inspect vehicles for damage, low batteries, tire concerns, warning lights, missing keys, and other issues
• Maintain organized inventory rows, tags, stickers, and vehicle presentation standards
• Obtain assignments and vehicle keys, verify VIN and stock numbers, and return keys to designated key storage locations
• Communicate vehicle status, fuel needs, damage, and concerns to management
• Follow OSHA, MIOSHA, dealership safety, and hazardous material procedures
• Positively represent Metro Toyota at all times

New Vehicle Readiness Standards

• Check key box for completed PDI units ready for lot placement
• Fuel vehicles and maintain minimum fuel levels
• Wash and dry vehicles including windows, door jambs, mirrors, wheels, and interior surfaces
• Install protective floor covering when required
• Park vehicles straight, properly spaced, locked, and delivery-ready
• Ensure every vehicle is clean inside and out before customer demonstration or delivery

Safety Requirements

• Wear seat belts and follow posted speed limits
• No phone use while driving dealership vehicles
• Never leave vehicles running unattended
• Do not cut through restricted dealership areas
• Report accidents, damage, or safety concerns immediately

Physical & Environmental Demands

• Stand and walk for extended periods
• Lift and carry up to 40 pounds
• Bend, stoop, kneel, reach, and stretch
• Work indoors and outdoors in varying temperatures, weather, noise, dust, and fumes
• Work flexible schedules including weekends as needed

Other Duties

• Perform general dealership cleanup, assist customers, work cooperatively with team members, and complete other duties as assigned.