Service Verification Associate (Bilingual Spanish)

Service Verification Associate – Bilingual English/Spanish

Location: Philadelphia / Jenkintown, PA (Hybrid as Needed)

Schedule: Monday–Friday | 8:30 AM–5:00 PM

Pay: $15–$18.80 per hour

Openings: 2

Detail-Oriented? Organized? Love Solving Problems? We're Hiring!

CareGivers America, a Modivcare company, is looking for two Bilingual Service Verification Associates to join our team!

In this role, you'll help ensure our caregivers' hours are accurately recorded and submitted on time. You'll work closely with caregivers and branch teams to resolve timesheet issues, track missing information, and keep our processes running smoothly.

This position offers remote work with the flexibility to report to our Philadelphia/Jenkintown area offices as business needs require.

What You'll Do

• Review caregiver timesheets for accuracy and completeness.

• Provide hands-on support to caregivers and clients in their homes, assisting with Electronic Visit Verification (EVV), troubleshooting issues, and ensuring accurate visit documentation.

Follow up with caregivers in English and Spanish to resolve missing or incorrect information.

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Monitor electronic visit verification (EVV) records, including caregiver clock-ins and clock-outs.

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Enter and update information in electronic systems.

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Communicate with branch teams to resolve discrepancies and meet weekly deadlines.

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Maintain organized, accurate records and assist with audits as needed.

What We're Looking For

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Fluent in English and Spanish (required).

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Valid driver's license (required).

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Ability to report to Philadelphia/Jenkintown area offices as needed.

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Strong attention to detail and organizational skills.

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Comfortable using computers, Microsoft Office, and learning new systems.

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Confident communicating with caregivers by phone, text, and email.

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Ability to manage multiple priorities and meet deadlines.

Experience with timesheets, payroll support, data entry, healthcare administration, or EVV systems is a plus!

What We Offer

• Medical, Dental & Vision Insurance
• 401(k) with 6% company match
• Paid Time Off + 10 Paid Holidays
• Employee Assistance Program
• Employee Discounts
• Short and Long-term Disability and additional voluntary benefits

Our Mission:
To provide access to the care that matters for those who need it most.

Our Values:
Caring: We care about what we do and who we do it for.

Collaborative: We value the perspective and experience of all.

Dedicated: We are committed to making a real-world impact.

Purposeful: We know our work has meaning.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the job: Combination of office work and travel; frequent standing and walking; driving between locations; use of computers and mobile devices; occasional lifting up to 20 lbs.

Modivcare is committed to equal employment opportunity and is proud to be an equal opportunity workplace.