Service Warranty Clerk / BDC Representative

Now Hiring: Service Warranty Clerk / BDC RepresentativeDiehl Subaru of Massillon - Massillon, OH

Diehl Subaru of Massillon is looking for a motivated, detail-oriented Service Warranty Clerk / BDC Representative to join our growing team. This dual-role position is ideal for someone who enjoys organization, customer interaction, and working in a fast-paced dealership environment. Work week will be Tuesday - Saturday. Pay will include bonuses.

Responsibilities include:

Processing and submitting service warranty claims accurately and on time

Following up on warranty payments and resolving discrepancies

Assisting the Service and Parts departments with documentation and reporting

Handling inbound and outbound customer calls for service scheduling

Confirming appointments and providing excellent customer communication

Supporting BDC and service operations as needed

Qualifications:

Prior automotive dealership experience preferred (service or warranty experience a plus)

Strong attention to detail and organizational skills

Comfortable on the phone with a professional, friendly demeanor

Ability to multitask and work well in a team environment

Basic computer skills; dealership software experience is a plus

What we offer:

Competitive pay based on experience

Health, dental, and vision benefits

401(k) with employer match

Paid time off

A supportive team environment and opportunities for growth

The stability and reputation of the Diehl Automotive family

If you’re looking for a long-term career with a respected dealership that values its employees, we’d love to hear from you.

Apply today and become part of the Diehl Difference.