SERVICE WRITER ADVISOR - Second Shift

SERVICE WRITER ADVISOR - 2ND SHIFT

Thermo King of Springfield is a locally owned company located in Springfield, MO since 1966 and an authorized dealer of the Thermo King Corporation, the world leader and inventor of transport refrigeration since 1938. We specialize in truck and trailer transport refrigeration unit and Tri Pac APU installation and maintenance. We are currently seeking a self-motivated individual that is willing to learn and advance in the technical field of transport refrigeration service.

PLEASE NOTE: THIS IS A 2ND SHIFT POSITION THAT REQUIRES A ROTATING SATURDAY. SHIFT HOURS ARE 1:30pm-10:00pm WITH ROTATING SATURDAY HOURS OF 8am-4pm

Duties & Responsibilities: As a Service Writer / Advisor you will be working in a fast-paced environment and will be responsible for:

· initiating service and repairs by ascertaining unit performance problems and service requests

· Verifying warranty and service contract coverage

· Developing estimates

· Writing repair orders

· Maintaining customer records

Skills Needed to be successful in this position:

• Excellent customer service skills required while presenting a friendly, professional greeting to customers and help identify, confirm and offer resolution to customer concerns.
• Ability to serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Previous Service Advisor experience is preferred, but not required
• A team player who is focused on providing exemplary customer service
• Ability to multi-task in a fast-paced work environment
• Good computer and communication skills required
• Basic mechanical understanding
• Strong organizational skills and detail oriented

Benefits

• Competitive wages based on experience
• Opportunity for Annual Bonus
• Paid Holidays, Vacation & Sick
• Medical Insurance (Employer pays 80% of Employee Premium)
• Dental Insurance (Employer pays 80% of Employee Premium)
• Vision, LTD, Voluntary Life and Additional Voluntary Benefits available
• Employer Paid Short-Term Disability
• Employer Paid Life Insurance and AD&D
• 401(k) Retirement Plan with Employer Match

Pay: $46,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person