Service Writer

DESCRIPTION: A big reason why Boyd CAT has been able to thrive for over a combined 150 years is our people. Each day, our team strives to adhere to the core values of safety, enthusiasm, respect, velocity, integrity, commitment, and excellence that have sustained our company through the decades. Our focus is to hire the most qualified applicants, provide them with the tools and training they need to succeed, and support them throughout their careers.

The Service Writer receives incoming inquiries concerning the repairs of all types of equipment. Promotes and solicits repair work for the Service Department. Guides and advises customers of work to be performed that result in a timely repair while providing the greatest value for customer and the Company. This position allows for flexible, hybrid work environment, also reporting as directed to:

• 12251 US-60, Ashland, KY 41102
• 1400 E DuPont Ave, Belle, WV, 25015
• 1314 Robert C Byrd Dr, Crab Orchard, WV 25827
• 2200 S Kentucky Ave, Corbin, KY 40701
• 131 Parkway Dr, Elizabethtown, KY 42701
• 2420 Lynch Rd, Evansville, IN 47711
• 10910 Electron Dr, Louisville, KY 40299
• 6109 Hamburg Pike, Jeffersonville, IN 47130
• 4401 Boyd Way Louisville, KY 40211
• 10001 Linn Station Rd Louisville, KY 40223
• 1900 Jaggie Fox Way, Lexington, KY 40511
• 3 Park Rd, Nitro, WV 25143
• 359 S Lanks Branch Rd, Pikeville, KY 41501

REQUIREMENTS:

• High school diploma or equivalent

• Excellent PC skills- knowledge of Excel and Word required

• Strong computer, verbal, written and interpersonal skills

• Ability to organize and prioritize work to meet deadlines

• Projects a positive company image by interacting with fellow employees, customers and management in a cooperative, supportive and courteous manner, displays an attitude of professionalism; complies with company dress code

ESSENTIAL FUNCTIONS:

• Interview the customer to determine the cause and nature of the repair and propose to the customer the kind of work that should be performed along with the cost or estimate of the job. Determine if repairs are warranty or revenue and advise customer

• Coordinate/schedule work to be performed in the shop along with setting up and maintaining a work order to ensure efficient repairs and shop operations

• Climb underneath and on top of trucks and equipment to look at damage and retrieve information

• Receive phone and personal customer inquiries, serving as a consultant on problems

• Schedule incoming work for customer directly and for the engine parts and service representative by working with the shop foreman to determine shop space and personnel availability

• Maintain a working schedule of incoming work and work in progress which provides current information to the shop foreman, Service Manager, and the customer

• Solicit work, estimate repair costs, offer repair options to the customer and document details of conversations and events

• Determine warranty and/or revenue status of both incoming and ongoing work

• Initiate all service work orders, and maintain the work orders when other repairs added

• Review all on highway and commercial work orders before closing, making necessary changes. Close and approve work orders to be invoiced

• Calculate C.O.D. repair orders and collect monies due

• Perform other duties as necessary and assigned

BENEFITS:

• Full-Time W2 Employee with bonus potential
• Full benefits including Medical, Dental, Vision, Disability, and Life Insurance
• Wellness Program
• Paid time off
• 401(k) savings with Company Match