Service Writer

· Assists in maintaining a safe work environment.

· Adheres to all safety policies and procedures set in place.

· Greets driver, lease operators or owner operators at the shop.

· Inquires as to the reason for driver, lease operators or owner operators visit.

· Takes notes with regard to driver, lease operators or owner operators vehicle issues.

· Asks follow up questions as necessary.

· Provides forms for customers to sign.

· Draws up work order with specific details.

· Assigns vehicle inspection and any work needed to technician.

· Acts as liaison between driver, lease operators or owner operators and vehicle technician.

· Provides cost estimates.

· Assists Lead technician and Shop Supervisor in analyzing nature of vehicle issues.

· Imparts information to driver, lease operators or owner operators regarding the work provided by the technician.

· Answers driver, lease operators or owner operators questions regarding condition of the vehicle, wait time, and cost.

· Explains terminology and the nature of work completed to driver, lease operators or owner operators.

· Opens, reviews, corrects and closes all repair orders daily.

· Explains invoicing details to customer.

· Answers service area phones and schedules appointments as needed.

· Maintains, organizes, orders parts and inventories the parts room.

· Maintains his or her area clean, organized and clear of any trash, parts or any other items needing to be stowed away.

· Helps maintain the shop and parts area clean, organized, clear of any trash and a keeps all tools and equipment of all types stowed away in their designated area.

· Assists in picking up parts (parts running).

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person