Service Writer

Summary

As the Service Writer, you are be responsible for providing accurate and timely quotes for shop and field estimates to ensure high profitability and increased revenue for internal and external clients. Ensuring the full utilization of all resources to research applicable parts, pricing, and availability with a focus on providing an excellent customer experience.

Responsibilities:

The following responsibilities are a general guideline and not intended to be an exhaustive list of the full scope of responsibilities. Duties and responsibilities are subject to change based on business needs and at managements discretion.

• Receive and research part numbers, labor hours, and pricing for needed service quotes for external and internal customers
• Communicate directly with clients to obtain estimate approval and escalate internally as needed
• Provide status updates internally to all vested parties
• Generate and complete purchase order requests for estimates
• Track and manage service quotes to completion
• Primary contact for receiving customer service quote requests
• Create positive working relationships with internal departments such as Service Support Teams to ensure a high level of customer satisfaction
• Cross train and support needed coverage for Parts. Service Team and Inbound Calls

Qualifications

• High School graduate with college courses in business administration preferred
• 2 years administrative experience
• Demonstrated organizational and time management skills
• Proficiency with MSWord, Outlook, and Excel
• Proven ability to accomplish goals and meet deadlines
• Ability to communicate clearly verbally and written
• Customer service attitude and aptitude