Service Writer

Service Writer – WRI Tractors

WRI Tractors, an outdoor power equipment sales and service store in Bryan, Texas, is seeking a service writer. Both agricultural professionals and do-it-yourself landowners in Bryan/College Station turn to WRI Tractors for their equipment needs.

Typical duties include:

• Assist in preparing price sheet for all repair orders.
• Filing warranties
• Assist in creating work orders and establishing customer files.
• Help determine appropriate charges for materials and labor for each customer or internal account.
• Assist in parts inventory control by assuring all items leaving the parts area are properly billed.
• Review and maintain all repair orders for accuracy and completeness.
• Assist with all warranty claims and manufacturer claim forms.
• Assist in maintaining up-to-date and organized service library of bulletins and reference material.
• Process records of parts requisitions, parts invoices, material invoices and outside labor invoices to ensure proper accounting.
• Communicate and coordinate work schedule with Service Technicians accordingly.
• Assist customers with repair and service orders.
• Assist in scheduling and rescheduling of service work.
• Assist in resolving work performance or billing inquiries as requested.
• Keep service manager informed on all special parts orders, shortages and malfunctions.
• Experience with Intellidealer DMS would be a big plus.

Requirements:

• Tractor/construction related retail experience strongly preferred.
• Familiarity with agricultural equipment preferred.
• Excellent customer service skills required.
• Two or more years’ experience in Service Writer position and/or (service department or parts department) Ability to communicate instructions clearly and concisely.
• High school diploma or equivalent required.

WRI Tractors employees receive competitive pay in addition to paid time off & excellent insurance benefits. Applicants must pass a criminal background check, pre-employment drug screen, and driver record check.

Job Type: Full-time

Projected Total Compensation: $45,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Bryan, TX 77807 (Required)

Work Location: In person