Service Writer

Overview

Join our dynamic automotive team as an Automotive Service Writer, where your enthusiasm for cars and exceptional customer service skills will drive success! In this vital role, you will serve as the communication bridge between our valued customers and our skilled technicians. Your expertise in automotive diagnostics, repair procedures, and estimating software will ensure accurate service documentation and seamless workflow. If you thrive in a fast-paced environment, love working with vehicles, and excel at upselling and client communication, this opportunity is perfect for you! We are committed to supporting your growth in auto service management and providing a rewarding career path.

Duties

• Greet customers promptly and professionally, listening carefully to their vehicle concerns to accurately document service needs.
• Explain repair procedures, estimated costs, and recommended services clearly to ensure customer understanding and satisfaction.
• Utilize automotive diagnostics knowledge to assist technicians with vehicle issues, including transmissions, brakes, suspensions, oil changes, tire services, diesel engine repairs, shocks & struts, air brakes, alignments, and collision repairs.
• Prepare detailed estimates using estimating software while identifying opportunities for upselling additional services such as wheel alignments or fluid replacements.
• Coordinate with technicians to prioritize repairs and ensure timely completion of services while maintaining high-quality standards.
• Manage cash handling processes accurately and maintain detailed service records for each customer visit.
• Foster strong client relationships through effective communication, ensuring repeat business and positive reviews.

Skills

• Proven experience in auto service writing or dealership service departments with a solid understanding of automotive repair processes.
• Strong mechanical knowledge across various systems including transmissions, brakes, suspensions, oil changes, tire services, diesel engines, collision repair, and more.
• Familiarity with estimating software and computer-aided vehicle damage estimating tools to generate accurate quotes efficiently.
• Excellent customer service skills with the ability to communicate complex technical information clearly and professionally.
• Ability to upsell additional services confidently while maintaining integrity and customer trust.
• Experience with auto estimating systems and familiarity with dealership operations is highly desirable.
• Knowledge of automotive diagnostics tools and techniques to assist technicians effectively.
• Valid driver’s license with a clean driving record; experience in auto body repair or collision repair is a plus.

Embark on a career where your automotive expertise makes a real difference! We value energetic professionals who are eager to grow their skills in auto service management while delivering top-tier customer experiences. Join us today to be part of a team that celebrates your passion for cars and commitment to excellence!

Pay: $62,118.17 - $66,586.49 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan

Work Location: In person