Service Writer

Joe Ricci's Ordus Ford in Bad Axe, MI is currently looking for a quality Service Writer. Previous automotive experience is a plus, but not mandatory. This person must be organized, dependable, motivated, energetic, and team-oriented.

Qualified applicants will be working in our Service Department full-time and will be responsible for:

• Being friendly, professional, prompt and efficient when working will all customers, both on the phone and in-person, at all times to meet customer service goals

• Using active listening (build trust, demonstrate concern, paraphrase and use nonverbal cues to show understanding, etc.) to engage and understand the customer’s vehicle issues and concerns

• Developing estimates by calculating cost of labor and parts

• Creating repair orders and communicating clearly to technicians

• Open, process, and review all repair orders for accuracy and completeness concerning parts, supplies, and labor

• Communicating vehicle diagnoses and maintenance needs to customers throughout the repair process

• Prioritizing services

• Using extreme caution when driving all vehicles

• Assisting management in any way necessary to ensure the highest satisfaction to our customers

• Be available to work five days a week.

Candidate must have the following:

• Current valid driver's license with a clean driving record.

This full-time position offers:

• 5-day work week

• Benefits.

Please email or apply in person at the Service Department at 123 S. Port Crescent St. Bad Axe, MI 48413.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Days:

• Monday to Friday

Work Location: In person