Service Writer

Job Summary

We are seeking a dynamic and detail-oriented Service Writer to join our powersports service team! In this vital role, you will serve as the primary point of contact for customers bringing their vehicles in for maintenance and repairs. Your enthusiasm and mechanical knowledge will help you accurately document vehicle issues, prepare estimates, and communicate effectively with both customers and technicians. This position offers an exciting opportunity to blend customer service excellence with powersports expertise, ensuring a smooth, transparent, and positive experience for every client. If you thrive in a fast-paced environment and have a passion for side-by-sides, atv's, motorcycles, and more!

Duties

• Greet customers warmly and listen attentively to understand their vehicle concerns and service needs
• Write detailed repair orders, including descriptions of issues, recommended services, and estimated costs using estimating software
• Communicate clearly with technicians regarding repair priorities and customer expectations
• Upsell additional services or maintenance based on vehicle diagnostics and customer needs to enhance vehicle longevity and safety
• Maintain accurate records of all transactions, including cash handling, invoices, and service history
• Explain repair procedures, costs, and timelines to customers in an understandable manner
• Coordinate with parts department to ensure timely availability of necessary parts for repairs

Skills

• Strong mechanical knowledge with experience in powersports diagnostics and repairs
• Familiarity with estimating software and computer-aided vehicle damage estimating systems
• Proven ability in upselling services while maintaining excellent customer relationships
• Dealership or automotive service management experience preferred
• Excellent client communication skills with a focus on transparency and trust-building
• Knowledge of auto service procedures including oil changes, tire service, brake repair, suspension work, shocks & struts replacement, wheel alignments, and collision repair estimates
• Ability to handle cash/card transactions accurately and efficiently
• Valid driver’s license with a clean driving record
• Prior experience as a service technician or in automotive repair is highly advantageous

Join our team where your powersports expertise meets your passion for delivering outstanding customer experiences! This role offers a chance to grow within a vibrant environment that values your skills and dedication. We are committed to supporting your professional development while ensuring every customer leaves satisfied with their service experience.

Pay: $2,500.00 - $6,000.00 per month

Benefits:

• Health insurance
• Paid time off

Work Location: In person