Service Writer/Front Desk Associate

Job Summary The Front Desk Associate is responsible for providing outstanding customer service to customers by selling tires and automotive service, road hazard, recommended services, benefits and product features, creating long-term loyalty bonds with customers; driving sales and profitability of the store, communicating and managing repair orders and maintaining a clean and well merchandised store.  Fast-paced, high volume retail environment with growth and career opportunities.     Responsibilities 

• Promptly meets and greets customers
• Answers phone and schedules appointments with customers 
• Determines the nature of customer problems and visually inspect the vehicle
• Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
• Explains warranties, options, pricing, etc. to the customer
• Obtains customer approval for service before delivering order to service personnel
• Reviews completed repairs or services performed with customers and collects payment

  Desired Qualifications 

• High School graduate or comparable vocational training

• Knowledge of computerized sales and marketing software

• Knowledge of auto/truck tire, lubrication and maintenance issues  

• Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions

• 2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance  

• Retail customer service and customer relations experience

• Preferred Experience

  • 3+ years experience as a Sales Associate in an auto repair store, auto dealership or comparable professional environment
• • Tire Manufacturer Sales Skills certification a plus