ServiceDesk Engineer/IT Support/ Help Desk Engineer

About the role

Service Desk Engineer role based in Central Singapore on a 12 months renewable contract under U3 Payroll.

Key responsibilities

• Support Windows/Microsoft operating systems and Microsoft Office applications
• Provide technical support in an enterprise IT Helpdesk environment
• Handle incident logging and SLA tracking using ITIL frameworks
• Explain technical fixes in simple terms to non-technical end users
• Manage difficult user situations calmly and professionally
• Work on a 24x7 rotational shift roster including 12-hour shifts and weekends
• Minimum 1 to 2 years of relevant experience in an enterprise IT Helpdesk, technical service desk, or customer service environment
• Basic proficiency in supporting Windows/Microsoft operating systems and Microsoft Office applications
• Fundamental understanding of network protocols and hardware environments (PCs, printers, mobile devices)
• Familiarity with ITIL frameworks (incident logging and SLA tracking) is highly preferred
• Excellent communication skills
• Strong time management and prioritization skills