Tata Consultancy Services
ServiceDesk QA
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Chennai, Tamil Nadu, India
Work mode:
Onsite
Published on:
10 September 2026
What they need
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.
What we are looking for
Role: Servicedesk QA
Experience Range: 4 to 6 Years
Location: Noida
Must-Have:
- Strong knowledge of ITIL processes (Incident, Request, Problem Management).
- Experience with Service Desk operations and ticketing tools (ServiceNow preferred).
- Excellent analytical and reporting skills.
- Familiarity with QA methodologies and audit processes.
Good communication and coaching skills.
- Good understanding of Incident, Asset, Problem and Change Management (ITIL)
Knowledge of CMDB & Service Mapping
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