Servicemax Developer

RESPONSIBILITIES

• Maintain tight controls for change management within the platforms, utilizing strict software development practices (e.g. dev, test, approval, prod).
• Coordinate with Salesforce Lead to design, implement changes and support the Salesforce platform for Sales, Marketing, and service
• Assist with solution design and implementation of Salesforce configurations based upon business requirements
• Support Salesforce security and data integrity across the platform
• Document as-built” configurations to build a configuration portfolio
• Provide end-user production support, solve business/customer issues, and ensure data accuracy across the system. Manage data quality, data cleansing activities to ensure data integrity and accuracy within the Salesforce ServiceMax platform
• Partner with business stakeholders to proactively identify, drive, and build improvements, automations, enhancements, and system customization that solve critical business needs
• Stay up to date with Salesforce releases, new features and best practices and assess their impact on the organization
• Understand data flows and integrations between various enterprise applications

REQUIRED QUALIFICATIONS

• Salesforce Admin certification, ServiceMax 101 and ServiceMax 201 certifications required
• 8+ years working in Salesforce ServiceMax Administrator and a strong understanding of Salesforce best practices
• Salesforce ServiceMax & Service Cloud experience is required
• Experience on  full-cycle implementation of ServiceMax
• Experience on designing solutions within the ServiceMax platform and Salesforce
• Salesforce analytics configuration experience is required
• Salesforce flow configuration experience is required
• Understand data integrations between various enterprise applications (e.g. SAP)
• Experience with JIRA Projects and Service Management system is desirable. Proven experience with developing and implementing ServiceMax solutions such as Depot Repair and Factory Repair processes.
• Hands-on experience building SFMs, Inventory management, Preventative Maintenance, Work Execution
• Hands-on Experience with Contracts, Warranties, Entitlements Management.