Servicenow Admin

Responsible for the general support, administration, and maintenance of the ServiceNow platform and associated applications.

Develop, configure, and improve core and custom applications and resolve support issues.

Monitor the health, usage, and compliance of ServiceNow.

Create and configure business rules, UI policies, UI actions, client scripts, and ACLs.

Create and configure notifications, UI pages, UI macros, script includes, formatters, etc.

Guide the development of ServiceNow modules to help leaders measure project success for Cost, Schedule, Quality, and Effectiveness.

Lead ServiceNow maintenance, upgrade planning, and administration.

Design and develop new ServiceNow workflows and processes.

Manage and resolve incidents against ServiceNow applications.

Provide mentoring and guidance for ServiceNow Administrators.

Scripting (JavaScript, Web Services, HTML, CSS, Jelly)

Enterprise and/or IT Service Management

Advanced System Administration experience

Database configuration and administration within ServiceNow

Strong Requirements Gathering Experience Strong analytical skills

Ability to communicate complex processes and workflows to all audiences

Ability to work independently