Servicenow Administrator

Position: ServiceNow Support Account Management (SAM) (C2H Position)
Location: Hyderabad (Work Location is Strictly Hyderabad)
Experience: 4 - 8 Years
Payroll Company: CA-One Tech Cloud Inc.
Working Hours: 1:00 PM 10:00 PM IST

Job Summary

We are looking for professionals with 57 years of experience in ServiceNow Support Account Management (SAM). The ideal candidate should have a good understanding of the ServiceNow platform, integrations with upstream and downstream systems, plugins, and ITIL processes. This role involves working closely with client stakeholders and executives, requiring excellent communication and stakeholder management skills. Technical development expertise is not mandatory.

Key Responsibilities

Support and manage ServiceNow accounts for enterprise clients.
Understand the ServiceNow platform, plugins, and integrations with upstream and downstream systems.
Coordinate with client stakeholders to ensure smooth service delivery.
Handle customer interactions professionally and effectively, including communication with senior client executives.
Follow ITIL best practices while managing incidents, requests, and support activities.
Collaborate with internal teams to resolve customer issues and ensure timely delivery of services.
Maintain clear documentation and provide regular status updates to stakeholders.

Required Skills & Qualifications

5–7 years of relevant experience.
Good understanding of the ServiceNow platform.
Knowledge of ServiceNow integrations with upstream and downstream systems.
Familiarity with ServiceNow plugins.
Good understanding of ITIL processes.
Excellent communication and stakeholder management skills.
Ability to interact confidently with client executives.
Technical development experience is not mandatory.