Servicenow Administrator

Note: Candidates are required to attend face-to-face discussions for all rounds of the interview process.

Description:

As of today, Safran group built a Service Management team based on ITIL including Incident, Problem, Configuration, Request and Change management specialists.

Responsibilities:

Proven experience as a ServiceNow Administrator and Tester, with strong knowledge of the ServiceNow platform.

Familiarity with key ServiceNow modules such as Incident Management, Problem Management, Change Management, Service Catalog, Knowledge Management, and Reporting.

Proficient in writing and executing test cases, and defect management processes.

Experience with ServiceNow development tools like Business Rules, Client Scripts, UI Policies, and Workflows.

Solid understanding of ServiceNow architecture, APIs, and integrations.

Strong knowledge of ITIL and Service Management best practices.

Hands-on experience in testing methodologies (functional, regression, integration, and UAT).

Strong attention to detail, with the ability to manage multiple priorities simultaneously.

Ability to work independently and as part of a team in an agile environment.

Work closely with ServiceNow developers and other stakeholders to ensure the deliverables delivered within the timelines.

Knowledge

ServiceNow Modules

ServiceNow Admin Certified

Experience of Incident / Problem / Change/Service Request/ Knowledge management and how configuration items can enhance those processes

Know-how

Ability to manage the day-to-day tasks related to its activity

Daily planning and organizational management

Ability to involve right resources ad escalate is needed

Excellent written/presentation skills

Behaviours

Strong interpersonal skills

Customer-centric attitude

Ability to deal with cultural diversity