ServiceNow Administrator

What are some of the perks once you become part of this awesome team?

• Fixed weekends off
• HMO within first month of employment
• Insurance coverage upon regularization
• Paid time off even during probationary period
• Fun onsite and virtual activities/events
• Open door policy with avenues to gather employee feedback
• Highly performance-driven work environment, encouraging promotions from within
• Various learning and personal/professional growth and development opportunities

*We are offering a hybrid work arrangement! The company will also be providing the PC and equipment needed. Although during your first month (or until the HLM approves of the transition), you will be reporting on-site to complete company and/or client-required trainings. With this, the following requirements will be required prior the on-boarding:*

• Minimum of 25mbps internet speed (actual bandwidth via speed test) *higher than 25mbps would be required if there will be other people in the household who would be either working from home or heavily using the internet during your shift
• Dedicated space or room with good ventilation for the PC set-up.
• Table that can fit two 24" monitors and a chair, ideally positioned close to the outlet and internet modem
• Work from home location is within NCR.

General Objective:

The ServiceNow System Administrator is responsible for the day-to-day administration, configuration, and maintenance of the ServiceNow platform. This role ensures the platform operates efficiently, supports business processes, and adheres to best practices and compliance standards.

Responsibilities may include:

• Manage and maintain the ServiceNow platform, including user administration, roles, and permissions.
• Configure and customize ServiceNow applications, workflows, forms, and UI policies.
• Monitor system performance, troubleshoot issues, and implement fixes promptly.
• Perform regular platform upgrades and apply patches to maintain system stability and security.
• Develop and maintain documentation for configurations, processes, and integrations.
• Collaborate with developers and business analysts to implement new features and enhancements.
• Ensure compliance with organizational security policies and ServiceNow best practices.
• Provide technical support and training to end-users and stakeholders.
• Integrate ServiceNow with other enterprise systems as needed.
• Stay updated on new ServiceNow releases and recommend improvements.

Requirements:

• 2+ years of experience administering ServiceNow.
• ServiceNow Certified System Administrator (required).
• Strong knowledge of ServiceNow modules (ITSM, CMDB, Incident, Change, etc.).
• Proficiency in ServiceNow configuration and administration.
• Understanding of ITIL processes and best practices.
• Strong troubleshooting and problem-solving skills.
• ITIL Foundation Certification.
• Flexible to any shift to support client-required conference calls, web conferences, and meetings