Servicenow Administrator

Key Responsibilities

• Administer and maintain the ServiceNow platform, ensuring availability and performance.
• Manage users, groups, roles, permissions, and access controls.
• Configure forms, fields, workflows, notifications, and catalog items.
• Monitor platform health and proactively resolve performance issues.
• Support upgrades, patching, and release deployments.
• Maintain CMDB data integrity and governance.
• Create reports, dashboards, and service performance metrics.
• Work closely with business users to provide operational support and system enhancements.
• Ensure compliance with ServiceNow best practices and governance standards.

Required Skills

• 5-8 years of overall IT experience with strong ServiceNow Administration expertise.
• Hands-on experience with ServiceNow ITSM modules.
• Strong understanding of instance management, user administration, and platform configuration.
• Experience managing CMDB and Service Catalog.
• Knowledge of ACLs, roles, groups, and security administration.
• Familiarity with ServiceNow reporting and dashboard creation.
• Good problem-solving and stakeholder management skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) certification.
• Experience supporting ITSM, Asset Management, and CMDB environments.
• Understanding of ServiceNow governance and operational best practices.

Work Model

• Full-time position.
• Work from CloudAngles Hyderabad office, 5 days a week