ServiceNow Administrator

Job profile

• Administer, configure, and maintain the ServiceNow platform, ensuring optimal performance and uptime
• Manage SHARP incident requests, including monitoring, investigation, resolution tracking, and documentation of results following knowledge transfer activities.
• Carry out initial incident assessment and analysis to determine impact and urgency.
• Qualified and pre-validated incidents through effective communication with users to understand requirements and gather necessary information for resolution.
• Have deep expertise in maintenance of core ServiceNow modules (ITSM, CSM).
• Implement and manage modules such as Incident, Problem, Change, Asset, CMDB, and Service Catalog.
• Create and customize forms, fields, workflows, business rules, client scripts, and UI policies.
• Have disciplined approach to capturing, managing, and deploying configurations between instances.
• Manage user roles, groups, and access controls to maintain security and compliance. Solid understanding of the ServiceNow security model and debugging security rules.
• Collaborate with stakeholders to gather requirements and translate them into ServiceNow solutions.
• Monitor system performance, troubleshoot issues, and apply patches or upgrades.
• Experience with REST/SOAP APIs, Integration Hub spokes, and managing data integrations between systems.
• Develop reports, dashboards, and performance analytics to provide actionable insights.
• Stay updated on new ServiceNow releases and recommend enhancements.

Key Skills

• Fluent English skills, both written and verbal
• Excellent communication skills in multi-provider environment
• Previous work experience as ServiceNow Administrator in ITSM and CSM modules environment (2+ years)
• Management soft skills to take lead on High priority incidents when it occurs
• Strong Analytical skills for troubleshooting
• Scripting experience is an advantage
• Good understanding of Incident other ITSM Processes (such as Problem, Knowledge Management)
• This position requires work during some weekends. Will be clarified during interview.
• Able to work outside regular business hours (on-call duties/overtimes)
• Participation in 24/7 shift model rotation

Prerequisite Certifications Trainings that need to be completed prior to onboarding:

• ServiceNow Fundamentals
• ServiceNow Certified System Administrator (CSA) - preferred
• ITIL Foundation V4 - preferred

Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.